Laura Reyes
North Miami Beach,FL
Summary
To obtain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving expert. Detail-oriented team player with strong organizational skills. Strong desire to expand existing knowledge and work experience in a professional working environment.
Familiar with operations management, mortgage servicing, retail/sales, ATM/vault custodian, employee supervising, customer service, coaching and associate development. Reliable, fast learner and able to work under pressure. Bilingual Spanish/English, experience with Microsoft Word, Excel, Power Point, Pro-series Intuit and various systems used by the banks. Goal-oriented in all financial roles with forward-thinking and resilient mindset. Accurate, honest and detail-oriented in handling monies. Bringing 12 years of financial experience working to help clients reach financial stability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Home Lending Advisor
CHASE
04.2021 - 09.2022
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Participated in homebuyers workshops with various Non-Profit organizations to increase homeownership and help the community with a focus on minority areas.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Senior Counselor
NEIGHBORHOOD HOUSING SERVICES OF SOUTH FLORIDA
10.2020 - 04.2021
- Organized first time homebuyers workshops, executed classes and presentations with the community and partners.
- Worked with clients to help them with debt counseling, financial education and homeownership readiness.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted assessments to determine progress and performance and report findings of the team.
Tax Preparer (Seasonal)
GLOBAL TAX AND ACCOUNTING GROUP
12.2017 - 03.2020
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
Universal Banker II
AMERANT BANK
04.2019 - 01.2020
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Auditing and processing of new mortgage loans in the pipeline as well as collecting all documentation needed for final approval.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Personal Banking Associate
GROVE BANK AND TRUST
05.2018 - 12.2018
- Sharpened operational reports for upper management and improved the communication with multiple departments within the bank.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Minimized associate errors by auditing branch reports monthly and ensured the bank was following all regulations in place.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Relationship Banker
BANK OF AMERICA
03.2015 - 04.2018
- Responsible for efficiently maintaining and balancing ATM machines in the bank, balancing cash box and main vault daily
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reduced teller transactions by empowering clients to learn and use online and mobile banking as an efficient tool for their finances.
- Cultivated strong customer relationships by providing tailored advice and services.
Customer Advocate
BANK OF AMERICA
10.2013 - 03.2015
- Efficiently reduced and managed complex escalations from homeowners within the Office of the CEO and President.
- Identified and handled highly escalated complaints from clients and regulatory agencies (CFPB, Congressmen, Senators, OCC).
- Analyzed and processed new term loans for highly escalated loan modifications from various investors to increase home retention.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Loan Process Support & Account Specialist
BANK OF AMERICA
10.2011 - 03.2013
- Handled complex loans in foreclosure, identified possible home retention options such as home modification, short sale, or deed in lieu
- Arranged financial documents from borrowers and identified eligibility for loan modification to reduce their interest rate and payments
- Supervised a high amount of modification applications daily and submitted to underwriting for final approval with new terms.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Education
Business Administration And Management
Miami Dade Colleeg
MiamiSkills
- Mortgage Lending
- Loan Documentation
- Effective Communication
- Regulatory Compliance
- Conflict Resolution
- Debt Restructuring
- Loan Servicing
- Cash Flow Analysis
- Financial Advisory
- Financial Services
- Banking
- Team Player
- Bilingual proficiency in Spanish
- Credit
- Attention to Detail
- Complaint Handling
- Credit History Review
- Staff Management
- Data Entry
- Microsoft Office
- Eligibility Determination
- Decision-Making
Certification
- HUD Housing Counselor Certification
- Notary
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Home Lending Advisor
CHASE
04.2021 - 09.2022
Senior Counselor
NEIGHBORHOOD HOUSING SERVICES OF SOUTH FLORIDA
10.2020 - 04.2021
Universal Banker II
AMERANT BANK
04.2019 - 01.2020
Personal Banking Associate
GROVE BANK AND TRUST
05.2018 - 12.2018
Tax Preparer (Seasonal)
GLOBAL TAX AND ACCOUNTING GROUP
12.2017 - 03.2020
Relationship Banker
BANK OF AMERICA
03.2015 - 04.2018
Customer Advocate
BANK OF AMERICA
10.2013 - 03.2015
Loan Process Support & Account Specialist
BANK OF AMERICA
10.2011 - 03.2013
Business Administration And Management
Miami Dade Colleeg
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