Laura Reyna

• Authenticated and verified greeted incoming calls to have access into the account

• Explained to the customer recent transactions in the account

• Refunded any fees that were applicable and acceptable by the bank

• Took notes on each call and submitted complaints due to bank errors

• Processed payments to pay off credit cards

• Explained interest rates

• Screened incoming staff with COVID-19 health questions and took individual temperatures.

• Maintained an accurate online staff and visitor’s database, including organizing paperwork, data entry, printing, and scanning documents.

• Received, sorted, and routed incoming mail and package deliveries.

• Maintained an accurate online staff and visitor’s database, including organizing paperwork, data entry, printing, and scanning documents.

• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.