Laura Reza
San Jose,CA
Summary
Offering nearly ten years of experience as a skilled community manager who has maintained a dedicated focus to ensuring high occupancy rates according to all laws Strong interpersonal communication and leadership skills that were vital to supervising a Order Status three-member staff and leading tours of vacant units for prospective renters Analytical thinker who can draft detailed market reports, supervise vendors to ensure all operations are promptly executed
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Manager
Aegena Apartment Homes
01.2010 - 2024
- E-mail the Writer
- Leverage extensive experience in community management to expertly oversee 157 units
- Provide hands-on management and mentorship to three employees to help ensure that all responsibilities are taken care of and that the company's standards are maintained
- Play a vital role in hiring well-qualified employees and resolving any employee issues Gratuities
- Directly supervise vendors while handling administrative functions, such as processing property expenses and processing rent increases according to California law
- Maximize occupancy by ensuring that all vacated apartments are made ready to rent
- Enforce compliance with all applicable California laws and regulations for the property
- Maintain a positive, professional, and attentive attitude while guiding vacant-unit tours
- Draft detailed reports for the owner to help make informed management decisions
Resident Manager
Zell Associates, Inc
01.2008 - 01.2010
- Balanced administrative functions, such as collecting rents, serving notices, and responding to work orders in conjunction with directly supervising vendors while on site
- Ensured that all rules and regulations were followed; tactfully interfaced with vendors
Education Associate
Campbell Union School District
01.2006 - 01.2009
- Drafted instruction materials for teachers and proactively contributed to in-class projects
- Collaborated directly with the district speech and language pathologist on a regular basis
- Acted as a district translator during parent teacher conferences, translating from English to Spanish for parents who were unable to speak English
Office Support
State of California Child Care Licensing Department
01.2004 - 01.2006
- Optimized efficiency while working in a fast-paced office environment that required exceptional organization abilities to order supplies and schedule licensing inspections
- Stepped in as a resource by taking complaints and assigning them accordingly
Education
CCRM - California certified residential manager
California Apartment Association
Certificate - Profesional Skills And Development
Smart Horizons
Pompano Beach, FLHigh school or equivalent -
Smart Horizons
Pompano Beach, FLSkills
- Fair Housing Regulations (14years)
- English (10 years)
- Property Management (14years)
- Microsoft Office (10 years)
- Microsoft Outlook (10 years)
- Yardi
- Accounts Payable
- Translation
- Speech Therapy
- Spanish
- Time management
- Landlord-tenant law
- Customer service
- Organizational skills
- Administrative experience
- Communication skills
- Budgeting
- Fair Housing regulations
- Property management
- Sales
- Management
- Marketing
- Leadership
- Supervising experience
- Office management
- Mentoring
- Payroll
- Accounts receivable
- Accounts payable
- Hospitality
- Property leasing
Certification
- Driver's License
- Certified Apartment Manager January 2023 to January 2025
- Certified Property Manager
Languages
Spanish
Native or Bilingual
Additional Information
CORE COMPETENCIES Order a Resume Developing Reports - Meeting Deadlines - Expanding Occupancy Collecting & Processing Payments - Bank Deposits - Supervising Employees Resume Revisions Overseeing Vendors - Enforcing Compliance - Hiring Employees - Evictions & Property Tours
Timeline
Community Manager
Aegena Apartment Homes
01.2010 - 2024
Resident Manager
Zell Associates, Inc
01.2008 - 01.2010
Education Associate
Campbell Union School District
01.2006 - 01.2009
Office Support
State of California Child Care Licensing Department
01.2004 - 01.2006
CCRM - California certified residential manager
California Apartment Association
Certificate - Profesional Skills And Development
Smart Horizons
High school or equivalent -
Smart Horizons