Laura Ridenour
Paducah,KY
Summary
Dynamic leader with a proven track record at Douglas Health & Rehab, enhancing patient outcomes and staff performance through effective problem-solving and teamwork. Skilled in regulatory compliance and staff development, I took pride in the team approach and patient care outcomes success rate.
Overview
16
16
years of professional experience
Work History
Sales Associate
Farmer’s Home Furniture
12.2018 - 05.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Nurse Manager
Huntingdon Health & Rehabilitation
03.2017 - 06.2018
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Director of Nursing
Douglas Health & Rehab
06.2007 - 08.2016
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Planned and assigned workload to Number-person nursing staff to direct patient care.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Established new policies and updated existing policies to improve standard of care for patients.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Associate Degree In Nursing - Nursing Leadership And Management
Mississippi University For Women
Columbus, MS05.1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Goal oriented
- Store opening and closing
- Professional demeanor
- Upselling
Timeline
Sales Associate
Farmer’s Home Furniture
12.2018 - 05.2023
Nurse Manager
Huntingdon Health & Rehabilitation
03.2017 - 06.2018
Director of Nursing
Douglas Health & Rehab
06.2007 - 08.2016
Associate Degree In Nursing - Nursing Leadership And Management
Mississippi University For Women
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