Laura Rios
Wichita Falls,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Executive Assistant
G.M. Properties
Wichita Falls, TX
03.2023 - 07.2024
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Greeted visitors warmly upon arrival at the office premises.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed daily invoices, reports and proposals.
- Processed accounts payable and receivable transactions.
- Managed payroll processing for staff members.
- Reconciled bank statements, enter deposits, debits into QuickBooks.
Consumer Loan Processor
First Bank
Wichita Falls, TX
08.2008 - 03.2023
- Review loan applications, credit reports and related documents to determine eligibility for consumer loans.
- Maintained up to date knowledge of relevant laws, regulations, products and services relating to consumer loans.
- Performed data entry tasks associated with processing consumer loans.
- Answered incoming calls from customers inquiring about their loan status or making payment arrangements.
- Processed loan payments and maintained accurate records of all transactions.
- Provided excellent customer service while resolving any issues that arose during the course of processing a loan.
- Maintain confidentiality of bank records and client information.
- Teller - Counted currency, coins and checks received to prepare for deposit or withdrawals. Prepare official checks for customer and internal bank needs.
Assistant General Manager
United Supermarkets
Wichita Falls, TX
06.2005 - 08.2008
- Assistant General Manager, Bookkeeper, Guest Service Representative, Cashier, and Teller.
- Greeted customers and answered their questions about the store's products and services.
- Provided excellent customer service.
- Operate cash register efficiently and accurately. Process payments by cash, check, and credit card.
- Cash checks, process utility payments, process returns, and exchanges.
- Count and balance cashier drawers.
- Built and maintained productive relationships with coworkers.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TX06-2008
Some College (No Degree) -
Vernon College
Wichita Falls, TXSkills
- Customer Service
- Document Preparation
- Bookkeeping
- Office Administration
- Filing and data archiving
- Clerical Experience
- Bilingual (Spanish)
Timeline
Executive Assistant
G.M. Properties
03.2023 - 07.2024
Consumer Loan Processor
First Bank
08.2008 - 03.2023
Assistant General Manager
United Supermarkets
06.2005 - 08.2008
High School Diploma -
Wichita Falls High School
Some College (No Degree) -
Vernon College
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