Laura Rivera

Assisted in all aspects of opening a new space, not limited to, and including -

• Coordinated supply chain processes to streamline production and distribution.
• Developed schedules to optimize staffing and resource allocation.
• Permit procurement and certifications.
• Liaised with vendors to negotiate contracts and manage supplier relationships.
• Initial purchasing of smallwares, office supplies, technology, furniture, kitchen equipment, and uniforms.
• Recruit, hire, train, and coach a team of over 40 employees in a variety of positions.
• Created and implemented staff health and safety standards per Department of Health regulations, ensuring an A for every health inspection.
• Controlled inventory, cost, waste, and ordering.
• Helped create the employee handbook, service manual, and training materials.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

• Recruit, hire, train, and coach a team of over 40 employees in a variety of positions.
• Created and implemented staff health and safety standards per Department of Health regulations, ensuring an A for every Health Inspection.
• Controlled inventory, cost, waste, and ordering while maintaining budget and P&L.
• Create and adjust fluctuating daily production lists for all baked goods, ensuring quality standards are being met while avoiding waste using product mixes and seasonal items.
• Spearheaded many Home Office projects and sat in various decision-making meetings.
• Helped train incoming managers and Home Office personnel.
• Helped create and implement Covid-19 standards and practices while increasing sales 20% during the pandemic.

• Helped open new fast casual restaurant in existing location with new menu and branding.
• Managed up to 10 employees including schedule, barista and food preparation training, and position management.
• Controlled costs, inventory, ordering, and payroll.
• Maintained restaurant cleanliness and equipment to department of health standards.
• Cultivated strong customer loyalty with excellent customer service and attention to detail.
• Assisted with events and managing of the fine dining floor when needed.
• Preparation of large catering orders for in-house events and deliveries.
• Worked with chefs to create and design weekly menus based on customer suggestions and trends.

• Managed up to 10 employees based on company standards and procedures.
• Controlled costs, inventory, ordering, and payroll following company issued budgets.
• Maintained restaurant cleanliness and equipment.
• Prepared large catering orders for pick-ups and deliveries.
• Helped close restaurant to reopen under different branding within same company.

• Oversaw basic operations of bakery and kitchen production.
• Managed up to 40 employees including schedules, hiring, training and development, and human resources.
• Controlled costs, inventory, ordering, onboarding, and processing payroll.
• Maintained restaurant cleanliness and equipment to department of health standards.
• Cultivated events, programs, and new launches to develop business.
• Assisted with private dining events.
• Worked with operations on P&L reports.
• Worked closely with Back of House to create pars and new menu items.

• Worked in over ten locations helping to manage up to 20 employees following company standards and procedures.
• Placed product ordering while maintaining company issued budgets.
• Assisted in food prep, barista, and cashier duties.
• Packaged deliveries while ensuring food was delivered quickly.
• Catering preparation and set up for large orders.
• Assisted with facility walkthroughs to maintain proper department of health standards.

• Managed up to 5 employees including schedule, payroll, and training.
• Worked directly with company owner to help create and display new products based on customer suggestions.
• Networked with community leaders and businesses to help promote sales.
• Maintained cleanliness and equipment per company standards.
• Used advanced knowledge of product to assist with sales.