Laura Roberts
Hurricane,UT
Summary
Detail-oriented Nursing student adept at delivering compassionate care to all patients. Excellent track record of meeting academic goals and excelling in clinical placements. Experienced health care professional bringing demonstrated clinical expertise, leadership skills and technical knowledge.
Overview
35
35
years of professional experience
Work History
Hospice Office Manager/Bereavement Coordinator
Sunshine Home Health and Hospice
Logan, UT (remote Work)
08.2021 - Current
- Returned to previous position with a focus solely on Hospice office management, bereavement & volunteer coordination.
Business Office Manager
Sunshine Terrace.
Logan, UT
04.2017 - 08.2021
- Coordinating office activities and operations to secure efficiency and compliance with company policies.
- Monitored medical inventory to maintain adequate supply levels and order products.
- Improved Medicaid authorization process and increase turn around time by 50%.
- Oversee department activities, including Medicaid eligibility and long term coverage, Financial agreements and collections, insurance verification, and resident trust funds.
Hospice Office Manager, Volunteer Coordinator, Outreach Coordinator
Sunshine Home Health and Hospice
12.2013 - 04.2017
- Assist with staff scheduling and verification of patient visits for payroll.
- Manage patient intake, insurance verification, pre-authorization, incoming and outgoing orders.
- Recruit, train, and retain volunteers, coordinate with IDT, and scheduled volunteer visits.
- Monthly Outreach contact to various facilities in the community.
- Managed and controlled medical supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Developed and implemented office policies and procedures.
Medical Assistant
Cache Valley Community Health Center
01.2012 - 12.2013
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Kept facility stocked with necessary supplies, equipment and vaccines.
Medical Assistant
Kelly Hubbard, MD
Logan, UT
07.2011 - 01.2012
- Overall duties of a busy dermatology office, with emphasis on dictating and coding.
Medical Assistant
Intermountain Health Care/Dixie Regional Medical Center
St George, UT
03.2011 - 06.2011
- Opening of new Urology clinic, responsible for complete office set up including- ordering office equipment, instruments, supplies, and training of new staff.
- Collaborated with pharmacy, operating room and other healthcare team members to establish physician preferences.
Medical Assistant
Intermountain Health Care/Budge Clinic
Logan, UT
02.1992 - 03.2011
- Proficient at all levels of office work, with special emphasis in office procedures/surgeries. Managed a new in-office treatment of tibial nerve stimulation.
- Worked directly with the company on the clinical process as well as billing and coding of the procedure.
- Responsible for all surgery and clinical coding, staff schedules and administrative duties.
Medical Records Clerk/Secretary, Nursing Supervisor
Budge Clinic
Logan, UT
10.1989 - 08.1992
- Filing and tracking patient medical charts.
- Ordering and distribution of supplies, tracking inventory.
- Staff scheduling,including coverage for sick calls, vacations, maternity leave, etc.
Education
Pre-licensure BSN -
Western Governors University
Salt Lake City, UT11-2024
Nursing Pre-requisites
BYU Idaho
2019
Intermountain Health Care
2009
Medical Assistant -
Academy of Medical Careers
1992
Skills
- Team player
- Quality commitment
- Continuous Learner
- Integrity
- Multitasking
- Customer service
- Office administration
- Communication
Interests
Hobbies: hiking, camping, boating, reading, spending time with family
Community service: Youth girls camp director and booster club chair for local high school
Timeline
Hospice Office Manager/Bereavement Coordinator
Sunshine Home Health and Hospice
08.2021 - Current
Business Office Manager
Sunshine Terrace.
04.2017 - 08.2021
Hospice Office Manager, Volunteer Coordinator, Outreach Coordinator
Sunshine Home Health and Hospice
12.2013 - 04.2017
Medical Assistant
Cache Valley Community Health Center
01.2012 - 12.2013
Medical Assistant
Kelly Hubbard, MD
07.2011 - 01.2012
Medical Assistant
Intermountain Health Care/Dixie Regional Medical Center
03.2011 - 06.2011
Medical Assistant
Intermountain Health Care/Budge Clinic
02.1992 - 03.2011
Medical Records Clerk/Secretary, Nursing Supervisor
Budge Clinic
10.1989 - 08.1992
Pre-licensure BSN -
Western Governors University
Nursing Pre-requisites
BYU Idaho
Intermountain Health Care
Medical Assistant -
Academy of Medical Careers
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