Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Laura Roberts

Pleasant Grove

Summary

Dynamic Medical Assistant/Team Leader with proven expertise at Intermountain Healthcare in optimizing workflows and enhancing patient care. Skilled in staff training and conflict resolution, I successfully implemented best practices that improved operational efficiency and patient satisfaction. Proficient in clinical documentation and HIPAA compliance, I excel in fostering effective communication within healthcare teams.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Medical Assistant/Team Leader

Intermountain Healthcare
Murray
10.2004 - Current
  • Supervised daily operations of medical assistant team at Intermountain Healthcare.
  • Coordinated patient schedules to optimize clinic workflow and efficiency.
  • Trained new staff on procedures and protocols for patient care.
  • Managed inventory of medical supplies to ensure availability and compliance.
  • Collaborated with healthcare providers to enhance patient communication and support.
  • Implemented best practices for maintaining patient confidentiality and data security.
  • Facilitated team meetings to discuss updates, challenges, and service improvements.
  • Identified areas of improvement within the department through data analysis and developed corrective action plans accordingly.
  • Provided guidance on medical procedures, protocols and standards of care for the Medical Assistant team.
  • Created work schedules for the Medical Assistant team, taking into consideration peak times of patient visits as well as staffing levels needed to meet demand.
  • Resolved conflicts between staff members and addressed any issues related to patient care or safety concerns.
  • Managed, trained and evaluated Medical Assistant staff to ensure efficient operations.
  • Provided support during onboarding process for new hires by orienting them on their roles and responsibilities as a Medical Assistant Team Leader.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Prepared treatment rooms for patient examinations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Changed dressings on wounds to prevent infection and check for healing.

Office Manager/Medical Assistant

Dr. David Jack
Sandy
05.1996 - 10.2004
  • Managed daily office operations and maintained organized workspaces.
  • Coordinated scheduling and appointments for Dr. David Jack and staff.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Maintained patient records and ensured compliance with privacy regulations.
  • Assisted in preparing office budgets and managing office supplies inventory.
  • Developed and implemented efficient filing systems for documents and records.
  • Supported team communications by facilitating meetings and distributing agendas.
  • Trained new staff on office procedures and software applications efficiently.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Organized company events including holiday parties, team building activities .
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Assisted in recruiting, onboarding and training new employees.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Developed effective communication strategies between departments within the organization.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed appointment scheduling and coordinated patient flow efficiently.
  • Prepared examination rooms and ensured medical supplies were stocked.
  • Administered basic clinical procedures under physician supervision.
  • Educated patients about treatment plans and medication instructions.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized patient charts before each day's clinic sessions began.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Changed dressings on wounds to prevent infection and check for healing.

Medical Assistant

FHP
Provo
02.1989 - 03.1996
  • Assisted in patient intake and recorded vital signs accurately.
  • Managed appointment scheduling and coordinated patient follow-ups effectively.
  • Prepared examination rooms, ensuring cleanliness and readiness for procedures.
  • Supported physicians during patient examinations and minor procedures efficiently.
  • Educated patients on medication usage and post-care instructions clearly.
  • Processed lab specimens and maintained accurate records for testing purposes.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Changed dressings on wounds to prevent infection and check for healing.

Education

Graduate Certificate of Medical Assisting -

American Institute of Medical/Dental Technology
Provo, UT
02-1989

High School Diploma -

American Fork High School
American Fork, UT
05-1987

Skills

  • Staff training and development
  • Problem solving
  • Workflow optimization
  • Conflict resolution
  • Effective communication
  • Medical compliance
  • Patient scheduling
  • Patient assessment
  • Clinical documentation
  • Healthcare operations
  • Clinical leadership
  • Sterile technique
  • HIPAA compliance
  • Patient relations
  • Medical equipment operation
  • Medical procedures
  • Patient assessments and care
  • Laboratory specimen collection

Accomplishments

  • I have received the Excellence in leadership award 2016, along with leadership certificate in the first half of 2016 from Intermountain
  • Certificate of Excellence in 2019 from Intermountain
  • Award for leadership in rolling out iCentra for our department in 2017

Certification

  • Became Nationally certified in medical assisting May 2023
  • Medical Assistant certification 1989

Timeline

Medical Assistant/Team Leader

Intermountain Healthcare
10.2004 - Current

Office Manager/Medical Assistant

Dr. David Jack
05.1996 - 10.2004

Medical Assistant

FHP
02.1989 - 03.1996

Graduate Certificate of Medical Assisting -

American Institute of Medical/Dental Technology

High School Diploma -

American Fork High School

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Laura Roberts