Hi, I’m
Laura Roble
Lebanon ,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Communications and Organization professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
years of professional experience
1
Certification
Work History
Countryside YMCA
Water Fitness Coordinator
01.2011 - Current
Job overview
- Supervise 12 part-time instructor team and 30 fitness classes per week
- Hire, train, coach all instructors with annual reviews
- Successfully boosted program attendance and increased department revenue by 21% through various measures including those below
- Wrote numerous emails ranging on topics from customer service to member inquiries to regular department emails concerning topics from membership engagement, safety, training expectations, class improvements, and updates for executive team
- Developed marketing plans for swim lessons and water fitness departments (2015, 2017, 2019)
- Successfully worked with other YMCA department leaders in Livestrong, Group Fitness, Trainings, Membership Growth, and Marketing creating partnerships to serve the community better
- Developed criteria to evaluate and choose outside training contractors for water fitness instructor training
- Work with internal and external stakeholders on Begin to Swim Program Grants.
- Wrote and was awarded 2020/2021 and 2022 YMCA USA Swim Lessons Scholarship Grant for Countryside YMCA Swim Lessons, receiving $6,500.00 for 2 successive years for the program to serve more needy children in our community
- Develop new attendance rosters and procedures to better capture membership class attendance data
- Generate attendance reports for executive team
- Create 5 new water fitness classes, now part of regular schedule
- Grew overall attendance of water fitness department customers by over 25%
- Run annual weekend water fitness instructor certification training as a YMCA Certified Lead Trainer for in-house and regional candidates
- Helped clients set and achieve health and wellness goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Executed Net Promoter Score (NPS) Surveys to swim lesson families; summarized results and presented to YMCA executive team
- Prepared and implemented budgets and strategic, operational, purchasing or maintenance plans.
Countryside YMCA Lebanon
LiveStrong Coordinator
01.2020 - Current
Job overview
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
- Drafted program policies and procedures with client input to maintain safety and prevent conflict.
- Established classes to effectively match skill and learning levels of all participants.
Countryside YMCA Lebanon
Water Fitness Instructor
01.2006 - Current
Job overview
- Create and Led Water Fitness Classes.
- Promoted safe and inclusive environment for club clients and members.
- Utilized effective record-keeping system for tracking customer information.
- Used music to motivate and energize classes.
- Adapted classes to meet needs of participants with varying fitness levels.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Cincinnati YMCA
Water Fitness Instructor
01.2001 - 01.2006
Job overview
- Create and Led Water Fitness Classes
- Promoted safe and inclusive environment for club clients and members.
- Utilized effective record-keeping system for tracking customer information.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Implemented new and creative exercise routines to keep participants motivated.
- Collaborated with other fitness professionals to develop and implement new programs.
Presbyterian Foundation
Administrative Assistant, s Regional Representative
01.2000 - 01.2003
Job overview
- Executed record filing system to improve document organization and management.
- Managed projects through effective budgeting, scheduling and complex problem-solving.
- Scheduled office meetings and client appointments for staff teams.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Miamisburg City Schools
High School English Teacher
08.1999 - 05.2000
Job overview
- Created and implemented activities to foster critical thinking skills of students.
- Prepared comprehensive English curriculum for multiple classes.
- Monitored student progress and provided feedback to both students and parents.
- Promoted culture of inclusion, respect and collaboration in classroom.
Glen Este High School, West Clermont Schools
High School English Teacher
08.1997 - 05.1999
Job overview
- Created and implemented activities to foster critical thinking skills of students.
- Prepared comprehensive English curriculum for multiple classes.
- Monitored student progress and provided feedback to both students and parents.
- Promoted culture of inclusion, respect and collaboration in classroom.
Education
University of Dayton
Bachelors of Science Secondary Education from Communications
1996
Skills
- Writing Concepts
- Positive Reinforcement Strategies
- Team Collaboration
- Group Leadership
Certification
CPR/ AED and First Aid Certified
Livestrong Instructor Certification
Strength and Conditioning Instructor Certification
National Water Fitness Masters Level Instructor, Aquatics Exercise Association Certified
Timeline
LiveStrong Coordinator
Countryside YMCA Lebanon
01.2020 - Current
Water Fitness Coordinator
Countryside YMCA
01.2011 - Current
Water Fitness Instructor
Countryside YMCA Lebanon
01.2006 - Current
Water Fitness Instructor
Cincinnati YMCA
01.2001 - 01.2006
Administrative Assistant, s Regional Representative
Presbyterian Foundation
01.2000 - 01.2003
High School English Teacher
Miamisburg City Schools
08.1999 - 05.2000
High School English Teacher
Glen Este High School, West Clermont Schools
08.1997 - 05.1999
University of Dayton
Bachelors of Science Secondary Education from Communications
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