Laura Rodino-Posenato
Wellington
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Dedicated professional with over 20 years in customer service. Known for exceptional problem-solving skills and energy efficiency solutions. Committed to enhancing customer satisfaction through innovative approaches and effective communication.
Overview
22
22
years of professional experience
Work History
Customer Care Energy Efficiency
FPL
West Palm Beach
04.2004 - 01.2026
- Completed day-to-day duties accurately and efficiently via telephone.
- Contributed innovative ideas and solutions to enhance customer challenges and find successful outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues for our customers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers through phone conversations.
- Approached customers verbally engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Cresskill High School
Cresskill , NJSome College (No Degree) - Public Administration/Political Science
Dominican College
Orangeburg, NYSkills
- Customer service
- Troubleshooting methods
- Energy efficiency solutions
- Analyze customer accounts for KWh usage
- Troubleshoot possible issues and guide to resolution
- Study customer accounts for billing
- Work on customer accounts during hurricane season , reporting trouble and guiding through rebuild process if needed
Accomplishments
- Always achieved very high recognition by Customer quality experience
- Received role model recognition from management and quality team in regards to quality of work and encouragement to team members
Affiliations
- Volunteered thousands of hours in my career for many different organizations and causes
- Encouraged and rallied, teammates, and friends and family members to volunteer as well
- Organized for Girl Scout troop for five years volunteer events along with the troop leader
References
References available upon request.
Timeline
Customer Care Energy Efficiency
FPL
04.2004 - 01.2026
Cresskill High School
Some College (No Degree) - Public Administration/Political Science
Dominican College