Laura Rodriguez
Norcross,GA
Summary
Results-oriented Analyst with 3 years of experience enhancing operations. Skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Global Trade Analyst
Flexport
05.2021 - Current
- Provide an optimized and streamlined process for client data and customs filing needs.
- Responsible for entering commercial product information with speed, consistency, and accuracy; all while ensuring quality of data from client and supplier through to Flexport's Customs team.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Customer Care Representative
Casi Cielo Restaurant
10.2020 - 09.2021
- Provide exemplary customer service in a fast-pace customer-centered restaurant bar.
- Acquired exceptional multitasking and people skills as well as long term relationships with clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Head of Crew Operations
Yaris Cleaning LLC
07.2015 - 01.2016
- Provide cleaning services to residential homes.
- Manage daily operations and product inventory.
- Responsible for collecting payments and handling paychecks to employees.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of International Business -
Kennesaw State University
07.2020
Associates of Business Administration -
Georgia State University
12.2017
Skills
- Proficient in Microsoft Office: Word, Excel, PowerPoint
- Knowledge in: Python, Parabola Software
- Regulatory Customs Compliance
- Workflow Analysis
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Global Trade Analyst
Flexport
05.2021 - Current
Customer Care Representative
Casi Cielo Restaurant
10.2020 - 09.2021
Head of Crew Operations
Yaris Cleaning LLC
07.2015 - 01.2016
Bachelor of International Business -
Kennesaw State University
Associates of Business Administration -
Georgia State University
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