Laura Rodriguez
Victorville,CA
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Era Life Care
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Sales Representative
Cricket Wireless
01.2022 - 06.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
Customer Service Representative
Statefarm Insurance
03.2021 - 09.2021
- Answered all incoming calls, assisted customers with any problems in the best possible manner
- Updated account information to maintain customer records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
Staffing Coordinator
Era Life Care, LLC
06.2019 - 02.2021
- Staffed all on going cases, new incoming cases and last minute call-off
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Interviewed, hired, and mentored over 50 new personnel and oversaw all staffing operations.
Sales Representative
Metro by T-Mobile
10.2017 - 05.2019
- Taking care of customers needs
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed customer accounts to secure customer satisfaction and repeat business.
Waitress
House of Joy
06.2017 - 10.2017
- Welcoming and seating customers
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Assistant Manager
Carl's Jr
01.2015 - 05.2017
- Multitasking in a fast paced environment
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Diploma -
Glendora High School
Glendora, CA05.2014
Skills
- Operation in management skills
- Quick learner
- Great listening skills
- Scheduling
- Dedicated Team Player
- Invoice Processing
- Prioritization
- Customer Service
- Payroll and budgeting
- Computer Skills
Timeline
Administrative Assistant
Era Life Care
11.2022 - Current
Sales Representative
Cricket Wireless
01.2022 - 06.2022
Customer Service Representative
Statefarm Insurance
03.2021 - 09.2021
Staffing Coordinator
Era Life Care, LLC
06.2019 - 02.2021
Sales Representative
Metro by T-Mobile
10.2017 - 05.2019
Waitress
House of Joy
06.2017 - 10.2017
Assistant Manager
Carl's Jr
01.2015 - 05.2017
Diploma -
Glendora High School
Similar Profiles
Kimberly JonesKimberly Jones
Caregiver, Special Needs at Era Life CareCaregiver, Special Needs at Era Life Care
Demi AlvarezDemi Alvarez
Caregiver at Era Life CareCaregiver at Era Life Care
Danny JohnsonDanny Johnson
Independent Insurance Agent at New Era Life InsuranceIndependent Insurance Agent at New Era Life Insurance
Jovita GalangJovita Galang
Per Diem Registered Nurse at Providence Health ServicesPer Diem Registered Nurse at Providence Health Services
Michael MedinaMichael Medina
Motorcycle Technician and Service / Parts Manager at Twisted Development RacingMotorcycle Technician and Service / Parts Manager at Twisted Development Racing