Laura Rodriguez
Victorville,CA
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Era Life Care
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Sales Representative
Cricket Wireless
01.2022 - 06.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
Customer Service Representative
Statefarm Insurance
03.2021 - 09.2021
- Answered all incoming calls, assisted customers with any problems in the best possible manner
- Updated account information to maintain customer records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
Staffing Coordinator
Era Life Care, LLC
06.2019 - 02.2021
- Staffed all on going cases, new incoming cases and last minute call-off
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Interviewed, hired, and mentored over 50 new personnel and oversaw all staffing operations.
Sales Representative
Metro by T-Mobile
10.2017 - 05.2019
- Taking care of customers needs
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed customer accounts to secure customer satisfaction and repeat business.
Waitress
House of Joy
06.2017 - 10.2017
- Welcoming and seating customers
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Assistant Manager
Carl's Jr
01.2015 - 05.2017
- Multitasking in a fast paced environment
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Diploma -
Glendora High School
Glendora, CA05.2014
Skills
- Operation in management skills
- Quick learner
- Great listening skills
- Scheduling
- Dedicated Team Player
- Invoice Processing
- Prioritization
- Customer Service
- Payroll and budgeting
- Computer Skills
Timeline
Administrative Assistant
Era Life Care
11.2022 - Current
Sales Representative
Cricket Wireless
01.2022 - 06.2022
Customer Service Representative
Statefarm Insurance
03.2021 - 09.2021
Staffing Coordinator
Era Life Care, LLC
06.2019 - 02.2021
Sales Representative
Metro by T-Mobile
10.2017 - 05.2019
Waitress
House of Joy
06.2017 - 10.2017
Assistant Manager
Carl's Jr
01.2015 - 05.2017
Diploma -
Glendora High School