Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Rodriguez

Bristol,CT

Summary

Dynamic leader with proven expertise in managing Popeyes® Louisiana Kitchen and McDonald's Restaurant operations. Excelled in customer service and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Fully bilingual with exceptional team leadership and multitasking skills, adept at mentoring staff and optimizing inventory, demonstrated by a notable reduction in employee turnover. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

26
26
years of professional experience

Work History

Store Manager

Popeyes® Louisana Kitchen
08.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.

Store Manager

McDonald's Restaurant
01.1999 - 11.2005
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • P&L/PAC
  • Truck Orders
  • Daily/ Weekly/ Monthly Inventories.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Education

No Degree -

American University of PR
Bayamon PR
1994

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Fully bilingual (spanish/english)
  • Team Leadership

Timeline

Store Manager

Popeyes® Louisana Kitchen
08.2017 - Current

Store Manager

McDonald's Restaurant
01.1999 - 11.2005

No Degree -

American University of PR
Laura Rodriguez