Laura Rodriguez
Houston,TX
Summary
Dynamic leader with a proven track record at Sam's Club, adept in schedule management and skilled collaboration. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team performance and efficiency. Expert in ordering supplies and implementing sales strategies, I consistently exceed targets through innovative solutions and strategic task delegation.
Overview
24
24
years of professional experience
Work History
Meat Department Team Leader
Sams club
Pearland, TX
06.2001 - Current
- Implemented a system for tracking customer feedback related to products or services provided by the department.
- Monitored inventory usage, placed supply orders, and oversaw stocking of new goods.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
- Supervised team members in providing excellent customer service and resolving customer complaints.
- Maintained accurate records of inventory levels and sales data to assist with forecasting future needs.
- Coached team members on equipment safety, food handling and merchandising techniques.
- Trained new employees on department policies and procedures, while giving feedback to current staff to improve performance.
- Conducted regular audits of the meat section's appearance, cleanliness, stock levels, price tags and signs to ensure compliance with company standards.
- Ensured that department standards were met regarding product freshness, quality, presentation, pricing accuracy, and safety regulations.
- Developed weekly schedules for staff to ensure adequate coverage during peak hours.
- Managed daily operations of the Meat Department, including ordering, stocking, and merchandising.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
Bakery Team Lead
Sam's Club
Pearland, TX
10.2016 - 12.2017
- Supervised and trained new employees on proper baking techniques and safety regulations.
- Monitored the quality of products, ensuring they met established standards.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Planned and executed bakery layout and design for optimal operation and customer experience.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Organized and delegated tasks to ensure efficient production of baked goods.
- Inspected all bakery products and removed any found to possess defects.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Maintained a clean and organized workspace throughout the day.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Assisted with coordinating product ordering, receiving, and stocking.
- Created weekly work schedules for bakery staff members according to store needs.
- Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
Meat Processor
Sam's Club
Pearland, TX
08.2015 - 08.2016
- Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
- Ordered supplies necessary to maintain inventory levels in accordance with department needs.
- Cut, wrapped, weighed and labeled orders for customers.
- Assisted other departments within the store when needed during peak business times.
- Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
- Cut, trimmed and grinded meats
Bakery Team Lead
Sam's Club
Pearland, TX
04.2011 - 08.2015
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
- Created weekly work schedules for bakery staff members according to store needs.
- Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
- Provided guidance and support to team members when handling difficult customers.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Organized and delegated tasks to ensure efficient production of baked goods.
Deli Team Leader
Sam's Club
Houston, TX
06.2001 - 04.2011
- Trained and supervised deli team members on proper food handling, sanitation, customer service and quality assurance standards.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Resolved customer complaints in a timely manner by listening attentively and providing helpful solutions.
- Sliced meats and cheeses and weighed deli items for customers.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Enforced company policies consistently among all members of the team while maintaining a positive work environment.
- Performed regular inventory checks to ensure sufficient stock levels and placed orders as needed.
Education
Health Care Administration
Bradford
Southwest Houston TX06-2003
Skills
- Skilled collaborator
- High Achiever
- Task delegation
- Performance evaluations
- Sales strategies
- Solutions-oriented professional
- Rapid and adaptive
- Schedule management
- Ordering supplies
Languages
Spanish
Professional
Timeline
Bakery Team Lead
Sam's Club
10.2016 - 12.2017
Meat Processor
Sam's Club
08.2015 - 08.2016
Bakery Team Lead
Sam's Club
04.2011 - 08.2015
Meat Department Team Leader
Sams club
06.2001 - Current
Deli Team Leader
Sam's Club
06.2001 - 04.2011
Health Care Administration
Bradford
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