Laura Rodriguez
Philadelphia,PA
Summary
Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, inventory management, prescription interactions and pharmacy law.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Healthcare
10.2022 - Current
- Communicating with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answering incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinating verification and filling of more than 650 daily prescriptions in high-volume retail pharmacy environment.
- Resolving non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewing and verifying customer information and insurance provider information.
- Collecting co-payments or full payments from customers.
- Maintaining proper drug storage procedures, registries, and records for controlled drugs.
- Consulting with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocking, labeling, and inventory managing medication to keep accurate records.
Home Health Aid
Daily Dove Care Home Health Care
01.2019 - Current
- Assisting patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Providing transportation and appointments management.
- Completing entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraging patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performing laundry, grocery shopping and other light housekeeping duties as instructing by client.
- Planning and implementing community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Providing direct personal care and administrative services to clients.
Scheduling Coordinator
ANC Home Health Services
01.2016 - 01.2017
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Patient Service Representatives
Greater Philadelphia Health Action
01.2014 - 01.2015
- Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Referred patients to appropriate health care services or resources.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Explained policies, procedures, or services to patients using medical or administrative knowledge.
- Provided consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated communication between patients and various departments and staff.
Patient Service Representative
University of Pennsylvania Health System
01.2012 - 01.2014
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution.
- Collected and reported data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
- Explained policies, procedures and services to patients using medical and administrative knowledge.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in and check-out procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
Cosmetology - undefined
Empire Beauty School
Philadelphia, PA01.2025
Certificate Awarded - Business Technology Program
Metropolitan Career Center
Philadelphia, PA01.2008
GED - undefined
The Lighthouse
Philadelphia, PA01.2008
Skills
- Advanced math skills
- Pharmacy and customer records management
- Requisition management specialist
- Multitasking and organization
- Clinical documentation and reporting
- Customer engagement and support
Certification
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
- First Aid/CPR/AED Instructor Certification – Red Cross.
- IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
CVS Healthcare
10.2022 - Current
Home Health Aid
Daily Dove Care Home Health Care
01.2019 - Current
Scheduling Coordinator
ANC Home Health Services
01.2016 - 01.2017
Patient Service Representatives
Greater Philadelphia Health Action
01.2014 - 01.2015
Patient Service Representative
University of Pennsylvania Health System
01.2012 - 01.2014
Cosmetology - undefined
Empire Beauty School
Certificate Awarded - Business Technology Program
Metropolitan Career Center
GED - undefined
The Lighthouse
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
- First Aid/CPR/AED Instructor Certification – Red Cross.
- IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
Similar Profiles
Jurgena POGONIJurgena POGONI
Pharmacy Technician at CVS HealthcarePharmacy Technician at CVS Healthcare
KATRINA L. JOHNSONKATRINA L. JOHNSON
Scrum Master at CVS HealthcareScrum Master at CVS Healthcare
AHAMED ABBASAHAMED ABBAS
Senior QA Engineer at CVS HealthcareSenior QA Engineer at CVS Healthcare