Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Rodriguez

Succasunna

Summary

Developed strong organizational and multitasking abilities in high-paced environment, demonstrating exceptional communication and coordination skills. Effectively managed schedules and routes, ensuring smooth operations and timely deliveries. Looking to transition into new field, bringing proven track record of enhancing operational efficiency and streamlining processes.

Overview

4
4
years of professional experience

Work History

Dispatcher Office Assistant

First Class Medical Transportation.
07.2024 - 03.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.

Customer Service Representative

Kohl's
01.2021 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Arts - Graphic Design

Universidad Pontificia Bolivariana
Santander, Colombia

Skills

  • Typing speed
  • Scheduling coordination
  • Prioritization
  • Route planning
  • Geographical expertise
  • Multi-line phone proficiency
  • Professional and mature

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dispatcher Office Assistant

First Class Medical Transportation.
07.2024 - 03.2025

Customer Service Representative

Kohl's
01.2021 - 08.2022

Bachelor of Arts - Graphic Design

Universidad Pontificia Bolivariana

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Laura Rodriguez