Laura Rodriguez
Succasunna
Summary
Developed strong organizational and multitasking abilities in high-paced environment, demonstrating exceptional communication and coordination skills. Effectively managed schedules and routes, ensuring smooth operations and timely deliveries. Looking to transition into new field, bringing proven track record of enhancing operational efficiency and streamlining processes.
Overview
4
4
years of professional experience
Work History
Dispatcher Office Assistant
First Class Medical Transportation.
07.2024 - 03.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
Customer Service Representative
Kohl's
01.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Graphic Design
Universidad Pontificia Bolivariana
Santander, Colombia Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Geographical expertise
- Multi-line phone proficiency
- Professional and mature
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher Office Assistant
First Class Medical Transportation.
07.2024 - 03.2025
Customer Service Representative
Kohl's
01.2021 - 08.2022
Bachelor of Arts - Graphic Design
Universidad Pontificia Bolivariana
Similar Profiles
Phatima BoxleyPhatima Boxley
Professional Bus Operator at First Class Transportation SericesProfessional Bus Operator at First Class Transportation Serices
Leucaris Javier SantosLeucaris Javier Santos
Dispatcher at High Class TransportationDispatcher at High Class Transportation
Benjamin R Garrett JrBenjamin R Garrett Jr
President, CEO at Executive Class TransportationPresident, CEO at Executive Class Transportation