Summary
Overview
Work History
Education
Skills
Timeline
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Laura Rodriguez

Fort Worth,TX

Summary

Customer-focused and detail-orientated Membership Specialist with one year of experience at Sam's Club excelling in cross-selling strategies and bilingual communication. Consistently delivered outstanding member service while processing payments, handling returns and promoting membership upgrades. Proficient in managing front-end operations, resolving issues, and assisting with associate training to drive member solutions and contribute to overall team success.





Overview

12
12
years of professional experience

Work History

Member Specialist

Sam's Club
11.2024 - 09.2025
  • Delivered excellent customer service by managing new member accounts and renewals, processing payments, and resolving account issues.
  • Strengthened member relationships by addressing concerns, answering product/service questions, and providing personalized solutions.
  • Promoted membership benefits and cross-sold products/services, contributing to increased sales and membership growth.
  • Resolved escalated complaints by collaborating with management, ensuring quick resolution and improved member satisfaction.
  • Maintained accurate and up-to-date member records while ensuring compliance with company polices.
  • Supported front-end operations by assisting with merchandise, handling returns, and ensuring smooth checkout processes.

Member Frontline Cashier

Sam's Club
04.2024 - 11.2024
  • Delivered a friendly and efficient checkout service, consistently maintaining a positive attitude and ensuring members felt valued.
  • Accurately processed member purchases and payments (cash, credit/debit, checks, gift cards, food stamps, & Sam's Club Credit Card).
  • Educated members on the benefits of Sam's Club Plus and Regular Memberships, contributing to increased membership upgrades.
  • Assisted members with self-service technology (Scan & Go, Self-Checkout) and provided guidance to improve the shopping experience.
  • Maintained a clean, organized, and member-ready checkout area to ensure smooth front-end operations.
  • Supported team efficiency by promoting store police, addressing member inquiries, and escalating complex issues when necessary.
  • Contributed to high member satisfaction scores by resolving concerns promptly and professionally.

Administrative Assistant/Receptionist

FWISD Bus Transportation
05.2021 - 05.2023
  • Provided bilingual (English/Spanish) phone support, improving parent communication and ensuring timely updates regarding student transportation.
  • Maintained confidential employee records with accuracy and discretion.
  • Prepared and distributed reports, correspondence, and official documents to support daily operations.
  • Operated and maintained office equipment (copiers, scanners, fax machines) and software tools including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Coordinated with schools and bus drivers to communicate delays and ensure timely student pick-up.
  • Streamlined office procedures, contributing to improved efficiency and customer service response times.

School Bus Attendant

FWISD Bus Transportation
02.2017 - 05.2021
  • Supported safe student transportation by assisting the driver with boarding, seating, and monitoring student behavior to ensure a calm and secure environment.
  • Maintained student safety by securing wheelchairs, assisting with special needs, and helping students safely enter/exit at stops and ramps.
  • Provided bilingual (English/Spanish) communication to parents, answering questions and relaying important transportation updates.
  • Utilized Microsoft Word and mapping tools to document routes.
  • Assisted in keeping buses clean and organized, promoting a safe and welcoming environment for students.
  • Collaborated with drivers and staff to support emergency evacuation drills and safety protocols.

Cashier

Walmart
08.2013 - 04.2014
  • Delivered excellent customer service by greeting shoppers, answering questions, and resolving concerns in a friendly and professional manner.
  • Accurately processed purchases using cash, credit/debit, checks, and gift cards maintaining a high level of accuracy.
  • Promoted store products and services, contributing to increased sales and customer loyalty.
  • Maintained a clean and organized checkout area to create a positive shopping experience.
  • Assisted team members during peak hours to keep lines moving efficiently and improve customer satisfaction.

Education

High School Diploma -

Paschal HS
3001 Forest Park Fort Worth, TX 76110
05-2012

Skills

  • Customer Service
  • Cross-selling strategies
  • Bilingual communication English/Spanish
  • Multi-Tasking
  • Basic computer skills
  • Teamwork
  • Operate office machinery

Timeline

Member Specialist

Sam's Club
11.2024 - 09.2025

Member Frontline Cashier

Sam's Club
04.2024 - 11.2024

Administrative Assistant/Receptionist

FWISD Bus Transportation
05.2021 - 05.2023

School Bus Attendant

FWISD Bus Transportation
02.2017 - 05.2021

Cashier

Walmart
08.2013 - 04.2014

High School Diploma -

Paschal HS

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Laura Rodriguez