Laura Rogez

*Open & Closing procedures - Key holder

*Inventory Management - orders and declining budget

*Recruitment

* Coaching/ Training

* Sales Forecasting and Analysis

*Attention to Detail and Accuracy for all aspects back of house and front of house *Scheduling

* Daily operations and Troubleshooting systems and failures. * Booking, Organizing, setting up events

* Private Party contracts

*Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

* Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies

* Attention to Detail and Accuracy

* Supervised day-to-day operations to meet performance, quality and service expectations.

*Mentored team members to enhance professional development and accountability in workplace.

*Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. *Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

* Developed strategy to increase sales and drive profits.

* Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

* Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

*Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

* Attended monthly sales meetings and reported pertinent information to employees.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Communicated with managers of other departments to maintain transparency.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Developed and managed department budget to monitor financial performance and minimize expenses.
• Implemented quality control measures that resulted in improved products or services within the department offerings.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
• Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
• Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
• Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
• Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
• Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
• Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
• Ensured compliance with all company standards as well as local health and safety regulations during each shift.
• Improved shift efficiency by streamlining processes and implementing time-saving strategies.
• Exercised composure under pressure and in escalated customer service scenarios.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
• Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
• Counted registers and cleaned and secured shop at end of shift.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.