Laura Rolfson
Post Falls,ID
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
Knudtsen Chevrolet Co.
Post Falls, ID
08.2000 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Assisted in developing budgets for departmental expenses.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained confidential records relating to personnel matters.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Science - Management
Lewis Clark State College
Coeur D'Alene, ID05-2019
Skills
- Office Management
- Expense Reporting
- Employee Supervision
- Bookkeeping
- Policy Development
- Data Entry
- Administrative Support
- Staff hiring
- Customer Service
- Inventory Control
- Financial Accounting
- Account Reconciliation
- Credit and collections
- Financial Reporting
- Information Protection
- Relationship Building
- Budgetary Planning
- Training and coaching
- Mail handling
- Payroll and budgeting
- Organizational Skills
- Document Management
- Payroll Processing
- Data retrieval systems
- Policy Implementation
- Banking operations
Affiliations
- Travel
- Live music
- Reading
Accomplishments
- CW Knudtsen Award
Certification
- BAM Council member
Timeline
Office Manager
Knudtsen Chevrolet Co.
08.2000 - Current
Bachelor of Science - Management
Lewis Clark State College
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