Summary
Overview
Work History
Skills
Education
Timeline
Languages
Generic

Laura Romero

Pasadena,CA

Summary

Seasoned Compliance Analyst, works collaboratively with leaders and staff to optimize adherence to policies, procedures, standards, and regulations.

Well versed in comprehensive analysis of operations, process improvement recommendations, and best practice introduction.

Expertise in compliance, audit procedures, finance, and project management.

Strong history of providing excellent team leadership in management training programs to foster staff development.

Overview

25
25
years of professional experience

Work History

Sr. Compliance Analyst

AT&T, Inc.
04.2021 - 11.2022
  • Investigated allegations of improper business practices and conducted violations in various operations within the company.
  • Monitored data exported from internal and external systems to identify and report potential risks, as well as to outline findings and provide recommendations.
  • Performed tasks such as assessments, mitigation, monitoring, and auditing of employees’ work, in addition to collaborating with various departments and business units to address issues.
  • Managed violation tracking systems for accuracy, thus reducing compliance violation issues by 20%, quarterly.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Managed practical action plans to respond to audit discoveries and compliance violations.

Methods and Procedures Manager

AT&T, Inc.
07.2016 - 04.2021
  • Gathered, organized, and evaluated data to make accurate assessments of current operations.
  • Liaised between clients and management to determine project scope and define timelines for completion.
  • Produced and presented detailed and relevant reports outlining findings and recommendations from compliance audits to use in making business decisions.
  • Evaluated current processes to develop improvement plans.
  • Optimized tasks and procedures resulting in reduced expenses and increased efficiency.

Finance Manager, Collections

AT&T, Inc
07.2004 - 07.2016
  • Monitored compliance with collections processes, policies, procedures, and standards.
  • Managed teams of 20 - 30 employees while overseeing their training and counseling for their professional growth.
  • Conducted on-site observation and personal interviews to identify team and individual strengths.
  • Identified partnership opportunities and established favorable business connections.
  • Partnered with operational leadership to develop financial business plans with detailed benchmarks.

Training Manager

AT&T, Inc.
03.2000 - 07.2004
  • Developed and coordinated day-to-day administration and logistics of face-to-face and online training courses.
  • Created and updated curricula, instructions, documents, and written tests for various types of training courses.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Liaised with managers and participants to provide logistical and technical support before, during, and after learning course.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Bilingual Collections Specialist

AT&T, Inc.
12.1997 - 03.2000
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.

Skills

  • Policy analysis
  • Investigations skills
  • Document review
  • Investigation tactics
  • Auditing experience
  • Performance review
  • Data verification

Education

Business Administration And Management

Northern Arizona University
Flagstaff, AZ

Timeline

Sr. Compliance Analyst

AT&T, Inc.
04.2021 - 11.2022

Methods and Procedures Manager

AT&T, Inc.
07.2016 - 04.2021

Finance Manager, Collections

AT&T, Inc
07.2004 - 07.2016

Training Manager

AT&T, Inc.
03.2000 - 07.2004

Bilingual Collections Specialist

AT&T, Inc.
12.1997 - 03.2000

Business Administration And Management

Northern Arizona University

Languages

Spanish
Native or Bilingual

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Laura Romero