Laura Romero
Alhambra,CA
Summary
Detail-oriented professional with proven history of streamlining processes and delivering valuable administrative support.
Overview
11
11
years of professional experience
Work History
Medical Records Expeditor
Leidos QTC Management
05.2020 - 07.2024
- Reviewed case management system to identify outstanding reports and diagnostic results.
- Communicated with medical offices and diagnostic facilities to obtain reports.
- Reviewed exam reports sent over from medical providers to ensure all tests ordered have been completed
- Uploaded diagnostic results received to the case management system Coordinate with medical providers as needed for clarification of reports
- Prioritized all requests from the client to expedite delivery of a case.
- Proactively notified Quality Assurance (QA’s) regarding the availability of uploaded and signed reports for high priority cases.
- Obtained late reports an diagnostics by phone, email, fax and/or QTC portal
- Validated CPT codes
- Answered incoming calls and scheduling and rescheduling patients.
Scheduler
City of Hope National Medical Center
01.2019 - 05.2020
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Responsible for the scheduling of patients for ambulatory care appointments, including creation of a pre-authorization request, and request for authorization of services as applicable.
- Scheduled patient appointments for clinic, infusion and/or diagnostic services as directed by the provider requests.
- Provided patients with printed itinerary of future appointments and patient instructions as applicable.
- Escalated issues regarding scheduling in a timely manner to the scheduling supervisor as applicable
- Screened ordered tests and communicated to physician and/or ABN RN those tests and/or diagnoses that do not meet criteria to be covered by Medicare
- Provided patient with advance beneficiary notice as applicable
- Created pre-registration record and linked pre-registration record to scheduled appointments
- Assured that all pertinent information is included in the authorization request so that the patient financial staff can complete the authorization request as needed.
Patient Intake Advocate
Loma Linda Hospital
09.2016 - 01.2019
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
Patient Coordinator
Super Care Medical Supply
01.2014 - 12.2018
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Education
Health Administration ( In Progress)
Mount San Antonio College
Walnut, CAHigh School Diploma -
Bassett High School
La Puente, CA06.1990
Skills
- Excellent and broad computer skills
- Exceptionally organized skills
- Employee relations
- Documenting / Recordkeeping
- Bilingual - English / Spanish
Timeline
Medical Records Expeditor
Leidos QTC Management
05.2020 - 07.2024
Scheduler
City of Hope National Medical Center
01.2019 - 05.2020
Patient Intake Advocate
Loma Linda Hospital
09.2016 - 01.2019
Patient Coordinator
Super Care Medical Supply
01.2014 - 12.2018
Health Administration ( In Progress)
Mount San Antonio College
High School Diploma -
Bassett High School
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