Laura Romines
Dallas,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
37
37
years of professional experience
Work History
General Manager of Food Service
Rodney's Bbq & Catering
Dallas , GA
08.2011 - Current
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Performed administrative tasks including payroll processing, budgeting activities.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Analyzed sales data to identify opportunities for growth.
Customer Service Representative
US Corrugated
Atlanta , Georgia
05.2010 - 08.2011
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Tegrant Corporation
Kennesaw , GA
08.2005 - 07.2011
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prevented key account losses by researching discrepancies and correcting problems.
Assistant Manager
Sonnys Real Pit BBQ
Hiram , GA
08.2000 - 08.2005
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Customer Service Representative
Jamestown Management
Atlanta , GA
08.1998 - 07.2000
- Implemented electronic filing procedures to streamline tax return processing and reduce errors.
- Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Liaised between clients and tax authorities such as IRS representatives.
Secretary Manager
Pyke & Pierce, CPA's
Douglasville , GA
02.1992 - 07.1997
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
- Assisted with the development of departmental policies and procedures.
- Maintained a high level of confidentiality in all areas of work.
- Performed general office duties such as photocopying, faxing, scanning.
- Prepared reports, presentations and correspondences using MS Office Suite.
- Provided support to executive team by managing calendars, scheduling appointments and organizing events.
- Processed vendor payments according to established timelines.
- Ordered supplies for the office; monitored inventory levels to ensure adequate stock is available at all times.
- Ensured office supplies were adequately stocked at all times.
Executive Assistant to the General Manager
Great-West Life Assurance
Atlanta , GA
07.1987 - 02.1992
- Organized travel arrangements for the General Manager, including flights, hotels, car rentals and restaurant reservations.
- Compiled data and created summaries of findings relevant to GM's responsibilities.
- Prepared agendas for meetings with internal staff members and external clients.
- Developed a filing system for organizing information pertinent to projects managed by the GM.
- Created and maintained detailed spreadsheets, reports and presentations to support the General Manager.
- Assisted in developing new policies and procedures related to organizational operations.
- Draft responses and correspondence on behalf of GM when necessary.
- Responded promptly to inquiries from internal staff members or external customers regarding specific projects or tasks assigned by the General Manager.
- Monitored deadlines associated with projects managed by GM ensuring timely completion.
- Maintained updated records of all communications between departments related to projects managed by the General Manager.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Education
High School Diploma -
Osborne High School
Marietta, GA06-1976
Skills
- Creativity and Innovation
- Sales Growth
- Cost Control
- Menu development
- Hiring procedures
- Purchasing
- Team Development
- Promotions planning
- Staff Motivation
- Catering Coordination
- Performance Evaluations
- Price Negotiation
- Waste Reduction
- Cost controls
- Staff Leadership
- Employee Retention
- Quality Control
- Customer Service
- Health Inspections
- Special events planning
Timeline
General Manager of Food Service
Rodney's Bbq & Catering
08.2011 - Current
Customer Service Representative
US Corrugated
05.2010 - 08.2011
Customer Service Representative
Tegrant Corporation
08.2005 - 07.2011
Assistant Manager
Sonnys Real Pit BBQ
08.2000 - 08.2005
Customer Service Representative
Jamestown Management
08.1998 - 07.2000
Secretary Manager
Pyke & Pierce, CPA's
02.1992 - 07.1997
Executive Assistant to the General Manager
Great-West Life Assurance
07.1987 - 02.1992
High School Diploma -
Osborne High School
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