Laura Rosales
Portland,OR
Summary
Motivated working at costumer service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Server
Shari's Cafe And Pies
11.2011 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Server
La Provance
04.2017 - 06.2018
- Served food and beverages promptly with focused attention to customer needs
- Supported needs of every - person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Education
Some College (No Degree) -
Lazaro Cardenas
México GED -
Portland Community College
Portland, OR03.
Skills
- Safe Food Handling
- Guest Engagement
- Hospitality Service Expertise
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Server
La Provance
04.2017 - 06.2018
Server
Shari's Cafe And Pies
11.2011 - Current
Some College (No Degree) -
Lazaro Cardenas
GED -
Portland Community College
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