Summary
Overview
Work History
Education
Skills
Timeline
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Laura Rosen

Glen Head,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Director, Marketing & Account Services

Interpublic, Collective Intelligence
05.2008 - Current
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Interacted well with customers to build connections and nurture relationships.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Monitored and coordinated workflows to optimize resources.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Organized and detail-oriented with a strong work ethic.

Account Services Manager

Interpublic, Center For Marketing Intelligene
12.1998 - 05.2008
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Strengthened communication skills through regular interactions with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.

Account Services Executive

Interpublic
09.1996 - 12.1998
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.

Education

Bachelor of Science - Marketing

Saint Joseph's University
Philadelphia, PA

Skills

  • Public and Media Relations
  • Microsoft Office
  • Relationship Building
  • Marketing Strategy Development
  • Training and Onboarding
  • Business Development
  • Cross-departmental Alignment
  • Corporate Communication
  • Marketing and Advertising
  • Market Research Analysis
  • Customer Retention Strategies
  • Strategic Marketing
  • Social Media Strategy
  • Brand Messaging
  • Marketing campaigns

Timeline

Director, Marketing & Account Services

Interpublic, Collective Intelligence
05.2008 - Current

Account Services Manager

Interpublic, Center For Marketing Intelligene
12.1998 - 05.2008

Account Services Executive

Interpublic
09.1996 - 12.1998

Bachelor of Science - Marketing

Saint Joseph's University
Laura Rosen