Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Director, Marketing & Account Services
Interpublic, Collective Intelligence
05.2008 - Current
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Formed strategic partnerships and connected with potential clients to drive business development.
Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
Interacted well with customers to build connections and nurture relationships.
Established departmental performance goals and provided feedback for underperforming areas.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Monitored and coordinated workflows to optimize resources.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Organized and detail-oriented with a strong work ethic.
Account Services Manager
Interpublic, Center For Marketing Intelligene
12.1998 - 05.2008
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Strengthened communication skills through regular interactions with others.
Gained strong leadership skills by managing projects from start to finish.
Cultivated interpersonal skills by building positive relationships with others.
Skilled at working independently and collaboratively in a team environment.
Account Services Executive
Interpublic
09.1996 - 12.1998
Developed and maintained strong working relationships with professionals within assigned territory.
Maintained current knowledge of evolving changes in marketplace.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Global Chief Client Officer-Kinesso Group at IPG-Interpublic Group Of Companies Inc.Global Chief Client Officer-Kinesso Group at IPG-Interpublic Group Of Companies Inc.