Laura Ross
Excel Reporting Analyst
Austin,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Excel Reporting Analyst or data entry position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Program Coordinator
Superior Health Plan Inc
Austin, TX
09.2019 - Current
- Attach and process incoming PSON by fax.
- Research what PCP member is currently established with.
- Communicate between member and provider to obtain signed approved or denied PSON from primary care doctor within 30 days.
- Correctly notate detailed information from every call placed or received, including correct attempt number, name and job title of every person who PC spoke to.
- Print and mail out all member letters and postcards requesting member return call for needed information.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provided technical support to staff with necessary resources to carry out duties successfully.
Referral Specialist
Superior Health Plan Inc
Austin, TX
11.2017 - 09.2019
- Process all incoming faxes for Prior authorization department.
- Initiate denial/provider letter creation using Microsoft Word.
- Create approval letters for speech, physical and occupational therapy in TruCare.
- Call providers prior to therapy denial to set up peer to peer discussion with company doctor.
- Create and mail out member letters daily.
- Meet daily production goal of creating 60 letters minimum.
- Log all completed tasks in Excel.
- Assist SST department in production when needed.
Customer Service and Website Administrator
Planet Amazing
Austin, TX
09.2016 - 07.2017
- Create standard operating procedures and train new employees.
- Maintain three Shopify websites for images, pricing and descriptions.
- Research and design product packaging, other Ecommerce websites for any information needed.
- Answer all online chats, emails and calls from customers.
- Provide ETA and investigate any problems with customer orders.
- Provide daily reports including sales, orders and website visits using Magento.
- Prioritize bath bomb orders and let warehouse manager know what needs to be shipped out every day.
- Place purchase orders with vendors and keep track of stock on all products.
Supervisor/Team Lead
Applied Materials
Pflugerville, TX
07.2014 - 07.2016
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Purchasing Assistant
GT Distributors, Inc
Austin, TX
12.2011 - 04.2014
- Train new employees.
- Receive orders from sales associates using Great Plains.
- Process int purchase order and notify associate of any mistakes or missing information.
- Confirm if purchase order was received.
- Was received by vendor within 48 hours.
- Communicate issues that need to be resolved and send revised purchase order to vendor.
- Process orders for police, security and K-9 badges.
- Maintained filing system for all orders.
- Event management includes set up and break down of event tables.
- Maintain event table appearance, work as greeter and answer customer questions.
- Take pictures for company website and Facebook.
Education
Medical Assistant Graduate -
Remington College
Garland, TX 01.2005 - 05.2006
Diploma -
Mesquite High School
Mesquite, TX 01.2005 - 01.2005
Skills
Excel Functions: SUMIF, COUNTIF and VLOOKUP
undefinedTimeline
Program Coordinator
Superior Health Plan Inc
09.2019 - Current
Referral Specialist
Superior Health Plan Inc
11.2017 - 09.2019
Customer Service and Website Administrator
Planet Amazing
09.2016 - 07.2017
Supervisor/Team Lead
Applied Materials
07.2014 - 07.2016
Purchasing Assistant
GT Distributors, Inc
12.2011 - 04.2014
Medical Assistant Graduate -
Remington College
01.2005 - 05.2006
Diploma -
Mesquite High School
01.2005 - 01.2005
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