LAURA ROSS
Denison
Summary
Experienced mortgage operations management professional with a 26-year track record of career growth. Recognized for adept leadership in cultivating high-performing, quality-focused teams. Known for innovative problem-solving abilities in employee management, process improvement, and cost control. Demonstrates unwavering commitment to meticulous attention to detail in achieving financial and regulatory compliance goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mortgage Processing Manager
Credit Union of Texas, Texas Mortgage Lending,CUSO
11.2022 - Current
- Lead and mentor team of loan processors, ensuring compliance and operational efficiency.
- Resolve complex qualifying, property and compliance issues to reduce risk and ensuring policy adherence.
- Developed Government programs to include USDA, VA, TVLB and FHA loans to ensure growth and sales potential.
- Work closely with CEO to implement new programs and process improvement to gain efficiency.
Branch Operations Manager
Fairway Independent Mortgage Corp
02.2022 - 09.2022
- Directed branch operations, achieving seamless workflows and timely loan closings.
- Optimized budgetary goals on focus of cost reduction and enhancing efficiency.
- Conducted training to boost team productivity and maintain company standards.
- Streamlined processes, leading to measurable improvements in customer satisfaction.
- Lead operations team in consistent mentoring and training to develop their skills.
Vice President of National Operations
Certainty Home Loans, LLC
03.2008 - 01.2022
- Led multiple departments enhancing efficiency and meeting required business growth and metrics.
- Directed day-to-day operations focused on attainment of key business goals and continuous improvement initiatives
- Prepare and maintain all Internal Reports for EPD, Indemnifications, Neighborhood Watch, HUD Reconciliation and all Government Audits
- Created Post Closing Insuring Department and developed all aspects of government insuring.
- Cultivated a culture of continuous improvement by implementing training programs, which resulted in a more skilled workforce.
- Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands.
- Conducted performance reviews each year, offering praise and recommendations for improvement.
- Enforced and maintained policies and procedures within multiple departments to ensure compliance and consistency.
Education
Some College (No Degree) - General Studies
Grayson College
Denison, TXSkills
- Effective workflow organization abilities
- Expertise in mortgage regulations
- Proficient in project oversight
- Process improvement strategies
- Effective team leadership
- Performance metrics evaluation
- Team development
- Effective relationship management
- Regulatory adherence
Certification
- CERTIFIED MORTGAGE LEADER, 01/01/19, TEXAS MORTGAGE BANKER ASSOCIATION
- TEXAS STATE NOTARY, NATIONAL NOTARY
- REGISTERED SIGNING AGENT
Timeline
Mortgage Processing Manager
Credit Union of Texas, Texas Mortgage Lending,CUSO
11.2022 - Current
Branch Operations Manager
Fairway Independent Mortgage Corp
02.2022 - 09.2022
Vice President of National Operations
Certainty Home Loans, LLC
03.2008 - 01.2022
Some College (No Degree) - General Studies
Grayson College
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