Laura Royals

• Coordinated executive schedules and managed calendar appointments efficiently.
• Maintained confidential patient records and ensured compliance with privacy regulations.
• Assisted in office management tasks, including inventory control and supply ordering.
• Facilitated communication between departments to streamline operations and enhance collaboration.
• Supported billing processes by managing invoices and client payments accurately.
• Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
• Reviewed and processed expense reports and invoices for accuracy and completeness.
• Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
• Coordinated meeting and work schedules for staff teams and executives.
• Assisted with special projects such as researching topics or creating presentations for management review.
• Coordinated communications between departments to ensure timely completion of projects.
• Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
• Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
• Delivered optimal administrative, customer service and case management support.
• Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
• Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
• Researched and prepared information for presentations to high-level executives.

Under the general supervision of the Department Director and according to established policies and procedures, performs admission and concurrent review of all patients to determine appropriateness of admission and extended duration reviews. Work is of confidential nature. Performs other work of the Department as required.

• Performs admission, concurrent and focused review using criteria as determined by current department procedures and recommendations from Utilization Review Committee Severity to determine the medical necessity and appropriateness of admissions and extended stays. Oversees any Peer Review Organization (PRO) requirements.
• Participates in case management and discharge planning functions.
• Performs a variety of associated administrative functions in support of utilization review.
• Maintains skills competence and assumes responsibility for professional development and ongoing education.
• Participates in quality assurance and quality improvement activities.
• Provides a positive and professional representation of the organization.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation and prevention.
• Maintains hospital and clinic standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of role or practice.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards
• Complies with organizational and regulatory policies for handling confidential patient information
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.

• Provides supervision of participants, completes required documentation and implements individual program plans, daily schedules and activities.
• Responsible for documentation of person centered plans and other related documentation.
• Completes service documentation insuring quality and content. Interacts with employees from other agencies such as Local Management Entities, Vocational Rehabilitation, Department of Social Services, Health Department, Social Security, Agricultural Extension Services, Community Action, families and school systems.
• Manages UH Program based on established guidelines and legal requirements.
• Tracks data to assist in compliance with service definitions and billing.
• Evaluates and assesses social, vocational, residential, educational, medical, recreational and financial needs with to develop training and programming.
• Provides Case Management functions in relation to PCP, arranging and coordinating services and assisting with crisis situations.
• Develops monthly calendars and ensures program functions as outlined per service definitions.
• Ensures skill and resource building activities are provided within facility and community based settings.
• Counsels clients individually as needed regarding personal and social problems, discipline, work habits, attitudes and future goals.

• eviewed assessments completed by myself and other members of the IDT team to support the person in identifying the supports and services needed to address their goals and desired outcomes.
• Supervised and wrote the Person Centered Plan based on assessments, interviews and observations
• Summarized each person's status and progress at least every 90 days
• Spend time on a regular basis at the location where services are being performed. Performed frequent oversight and work in residential homes, vocational centers, schools and work sites, including each shift, to ensure policy, procedures and PCPs are in place and being implemented appropriately across settings..
• Provided on-call coverage on a rotating basis
• Conducted and/or oversaw formal and investigations and inquires into incident/allegations of abuse, neglect, exploitation or other circumstances that may present risk to safety and health
• Worked closely with other clinical/professional staff to maintain communication and provide feedback, standardize procedures, expedite support plan implementation and work-flow and to improve efficiency of subordinates
• Ensured confidentiality regarding sensitive materials including employee and service user's individual rights to privacy, and protected health information.
• Oversaw many aspects of group home activity including appearance of the home, leisure materials, cleanliness and community integration.
• Trained assigned components of Basic Clinical training and select aspects of Home Management training.
• Assisted in training and in-servicing direct care staff on all components of PCPs to ensure correct and timely implementation.
• Maintained and updated supervision agreements and logs on direct support staff and other assigned staff.
• Conducted and/or oversaw formal investigations and inquires into incident/allegations of abuse, neglect, exploitation or other circumstances that may present risk to safety and health. Followed through on recommendations from investigation and provide documentation of follow up for investigation files.
• Reviewed incident reports to ensure treatment was provided, cause of injury determined and preventative measures implemented. Documented findings, actions and recommendations on incident reports. Ensured prompt routing of incident reports. Ensured accurate completion of DHHS Incident Reports and faxes to LMEs.
• Oversaw the admission and discharge procedures including all pertinent documentation, including MEDICAID/MEDICARE processing and expedites admission.
• Completed NC-SNAPS, Medicaid Reviews and Utilization Reviews.
• Maintained all services in compliance with all ICF/MR regulations without condition level deficiencies.