Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Laura Rudolph-Kreiter

Belleville,IL

Summary

Proven Software Test Engineer with a track record of enhancing software quality and efficiency at CACI Federal. Expert in Agile Methodology and Scrum Framework, significantly improving team collaboration and sprint delivery. Skilled in manual and regression testing, coupled with exceptional problem-solving abilities, leading to a stable and reliable product. Achieved increased customer satisfaction through meticulous quality assurance and effective stakeholder management. Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in DPS software illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Software Test Engineer

CACI Federal
03.2018 - Current
  • Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
  • Improved software quality by designing and executing comprehensive test plans and cases.
  • Fixed identified issues to improve workflows.
  • Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
  • Created successful test scripts to manage automated feature testing,
  • Conducted regression testing, analyzed results, and submitted observations to development team.
  • Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Coached team members in Agile practices, promoting a culture of continuous improvement.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
  • Ensured timely delivery of high-quality software products by enforcing adherence to Agile principles during development cycles.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
  • Ensured timely product delivery by prioritizing features and coordinating cross-functional teams.

Customer Service Representative

CWS
03.2013 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Established strong relationships with clients and stakeholders through transparent communication, active listening and timely responses to queries.
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
  • Streamlined troubleshooting processes for increased productivity and reduced downtime.

Education

Associate of Science - Nursing

Southwestern Illinois College
Belleville, IL

Skills

  • Manual Testing
  • Regression Testing
  • Issue tracking
  • Smoke Testing
  • Functional Testing
  • Test plan creation
  • Quality Assurance
  • Estimation Techniques
  • Product Owner Collaboration
  • Backlog Grooming
  • Scrum Framework Expertise
  • User Story Creation
  • Release planning
  • Stakeholder Management
  • Sprint Planning
  • Risk Identification
  • Test Execution
  • Functional specifications
  • User Acceptance Testing
  • Software development life cycle
  • Agile Methodology

Accomplishments

  • Collaborated with Stakeholders and Product owners at USTranscom in the development of Modernizing DPS.
  • Documented and resolved.

Certification

  • Certified Safe Scrum Master - Expires July 2025
  • Certified Safe Agilist - Expires July 2025

Timeline

Software Test Engineer

CACI Federal
03.2018 - Current

Customer Service Representative

CWS
03.2013 - 03.2018

Associate of Science - Nursing

Southwestern Illinois College
  • Certified Safe Scrum Master - Expires July 2025
  • Certified Safe Agilist - Expires July 2025
Laura Rudolph-Kreiter