Laura Ruiz
Mesa,AZ
Summary
Obtain a job with InTouchCX as a call service representative that can utilize my knowledge in customer service, situational awareness, leadership, and sales. Thus, allowing me to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate /Sales Manager's Assistant
White House Black Market
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Volunteer
The Winston School
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Secretary
Sundance Landscaping
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
Customer Service Representative
General Dynamics
04.2011 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Airline Duties
International Air Academy
Ontario, CA02.1987
High School Diploma -
Roy High School
Roy, UT05.1975
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Verbal/written communication
Awardsandacknowledgements
You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others. Are you president of your fraternity or sorority, head of the condo board, or a team lead for your favorite charity? You’re a natural leader–tell it like it is
Accomplishments
President of International Airline Academy
Certification
- Master of Technique-Perfection in Keystroking - May 24,1989
Timeline
Customer Service Representative
General Dynamics
04.2011 - 02.2012
Sales Associate /Sales Manager's Assistant
White House Black Market
Volunteer
The Winston School
Secretary
Sundance Landscaping
No Degree - Airline Duties
International Air Academy
High School Diploma -
Roy High School
- Master of Technique-Perfection in Keystroking - May 24,1989
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