Laura Ruiz
Pompano Beach
Summary
Dynamic professional with a proven track record in enhancing client relationships and streamlining credentialing processes. Excelled in training and mentoring, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in team efficiency and customer satisfaction through meticulous attention to detail and collaborative teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Associate Manager
Karmacheck
03.2024 - Current
- Contribute to a positive working environment by collaborating with team members and sharing expertise on credentialing processes.
- Created training materials for new hires.
- Assist with training and development of new team members.
- Respond to customer inquiries and provide accurate information about background checks, occupational health screenings, Education, and Employment via live chat.
- Calling Clinics to obtain Occupational health results and review their validity
- Assit with cross-functional projects, ensuring timely completion and alignment with company objectives.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored and supported department employees to create strong workplace culture.
Credentialing Specialist II
RNNETWORK
10.2015 - 01.2024
- Provided exceptional customer service to both internal and external clients, addressing inquiries promptly and professionally.
- Facilitated communication between departments, resulting in improved collaboration during credentialing processes.
- Conducted primary source verifications such as background checks and board certifications.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
Patient Care Associate
Broward Health North Medical Center
01.2007 - 02.2014
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Assisted with patient transfers and ambulation.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
Education
Medical Assisting
Sanford Brown Institute
10.2005 - 08.2006
Skills
- Reporting and analysis
- Client Relationship Building
- Training and mentoring
- Research and due diligence
- Customer Service
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Data Entry
- Problem-Solving
- Phone and Email Etiquette
Operations management
Staff management
Team leadership
Timeline
Associate Manager
Karmacheck
03.2024 - Current
Credentialing Specialist II
RNNETWORK
10.2015 - 01.2024
Patient Care Associate
Broward Health North Medical Center
01.2007 - 02.2014
Medical Assisting
Sanford Brown Institute
10.2005 - 08.2006
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