Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Laura Ruiz

Miami
Laura Ruiz

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

10
years of professional experience

Work History

Miami Pain & Diagnostics

Front Desk Receptionist
09.2024 - Current

Job overview

  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Developed strong rapport with patients and families, becoming a trusted resource for information and support during difficult times.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Posted payments to accounts and maintained records.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.

Penske Automotive

Sales Associate
01.2017 - 01.2020

Job overview

  • Built relationships with customers to encourage repeat
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

First Quality Laboratory

Front Desk Receptionist
01.2015 - 12.2016

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.

Education

Camilo Torres

High School Diploma
06.2009

University Overview

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Friendly and Helpful
  • Engaging with Diverse Customers
  • Outgoing Personality

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Front Desk Receptionist
Miami Pain & Diagnostics
09.2024 - Current
Sales Associate
Penske Automotive
01.2017 - 01.2020
Front Desk Receptionist
First Quality Laboratory
01.2015 - 12.2016
Camilo Torres
High School Diploma

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Laura Ruiz