Laura Rupert
Claymont,DE
Summary
Thorough Quality Assurance Specialist with 28-Years experience in the Financial Aid Industry. Dedicated to quality and accuracy. Familiar with handling multiple projects in a fast paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Quality Assurance Specialist
UMGC
07.2017 - Current
- Manage quality Assessment reports for R2T4, Verification and other federal financial aid programs as directed.
- Aggregate data and compile final reports with weekly findings
- Look for trends in errors and training opportunities.
- Stay current with Federal and institutional policies
- Collaborate with Team members on projects and discuss findings
- Other projects as assigned
General Associate
UMGC
05.2011 - 07.2017
- Reviewed and completed Verification files for selected students.
- Replied to Online Customer Service inquiries.
- Other projects as assigned
Student Financial Services Advisor
University Of Delaware
04.2010 - 02.2012
- Handled Financial Aid and Billing inquiries for parents and students
- Made outbound collection calls
- Counseled Student's and parents about financial aid
- Awarded students financial aid and made adjustments to aid when necessary.
- First point of contact for processing issues regarding Verification, Loans,, Work Study and Scholarships
- Represented Student Financial Services at University events and University functions for recruitment and information
- Maintained knowledge of federal Title IV , State and Institutional policies
Records Specialist
University Of Delaware
05.2007 - 11.2010
- Analyzed and completed federal verification files.
- Responsible for screening, distributing and reporting of financial hardship and Dependency appeals.
- Provided customer service to parents and students.
Assistant Director of Financial Aid
University Of Delaware
08.1997 - 02.2004
- Managed Work Study and Perkins Loan Programs.
- Reconciled accounts.
- Managed staff of 4 within Student Services and maintained compliance of Title IV regulations.
- Acted as a liaison between the Financial Aid Office and other administrative offices.
- Counseled students and parents on financial aid and billing questions.
- Presented and provided financial aid information at high school nights and University of Delaware functions.
- Participated on Appeals Committee.
- Hired and Supervised Work Study students.
- Met with representatives from other colleges to discuss benefits of a comprehensive student services building.
Education
Bachelor of Arts - Sociology
University of Delaware
Newark, DE08.1994
Skills
- Create and analyze Quality Assurance reports for accuracy and error trends
- Finalize Reports for Management
- File Management
- Critical Thinking
- Time Management
- Team Collaboration
Timeline
Quality Assurance Specialist
UMGC
07.2017 - Current
General Associate
UMGC
05.2011 - 07.2017
Student Financial Services Advisor
University Of Delaware
04.2010 - 02.2012
Records Specialist
University Of Delaware
05.2007 - 11.2010
Assistant Director of Financial Aid
University Of Delaware
08.1997 - 02.2004
Bachelor of Arts - Sociology
University of Delaware