Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Russell

Poplarville,MS

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Genes Tire Center
Picayune, MS
09.2024 - Current
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Prepared and planned worksites to help jobs run smoothly.

Owner

Clean Freaks Mobile Auto Detail
Poplarville, MS
01.2023 - 12.2024
  • Maintained relationships with existing clients by providing superior customer service.
  • Identified new opportunities for growth, expansion, and diversification.
  • Analyzed industry trends to develop competitive strategies.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Hosted special events to boost brand awareness and increase community engagement.

Sales Associate

delta dawn gifts
Poplarville, MS
01.2023 - 08.2024
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Attended weekly team meetings to review performance goals and objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Handled returns and exchanges according to company policies.
  • Collected payments and provided accurate change.
  • Organized stockroom shelves according to size, color or style.
  • Maintained records related to sales for store management.

Education

Poplarville High School
Poplarville, MS

Skills

  • Appointment confirmation
  • Reception desk management
  • Office equipment operations
  • Telephone skills
  • Multi-line telephone operation
  • Time management
  • Front desk operations
  • Document management
  • Scheduling appointments
  • Cash register operation
  • Payment processing
  • Friendly and outgoing
  • Flexible schedule
  • Relationship building
  • Teamwork and collaboration
  • Sales training

References

References available upon request.

Timeline

Front Desk Receptionist

Genes Tire Center
09.2024 - Current

Owner

Clean Freaks Mobile Auto Detail
01.2023 - 12.2024

Sales Associate

delta dawn gifts
01.2023 - 08.2024

Poplarville High School
Laura Russell