Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Laura Russell

Aurora ,IL

Summary

A professional with a proven track record at McDonald's, excelling in customer service and money handling. Demonstrated team leadership and decision-making abilities, enhancing customer satisfaction and operational efficiency. Skilled in fostering customer relations and managing time effectively, achieving significant improvements in service quality and financial accuracy.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Assistant Manager

McDonald's
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Caseworker

DuPagePads
07.2023 - Current
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.

Sales Associate

Amazon
06.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Chef Assistant

United Airlines Lounge
03.2021 - 07.2023
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.

Education

Culinary Arts

Kennedy King College
Chicago, IL

Biology

Kennedy King College
Chicago, IL
06.2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations

Certification

Serve Safe Certification

Timeline

Caseworker

DuPagePads
07.2023 - Current

Sales Associate

Amazon
06.2022 - 07.2023

Chef Assistant

United Airlines Lounge
03.2021 - 07.2023

Assistant Manager

McDonald's

Culinary Arts

Kennedy King College

Biology

Kennedy King College

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Laura Russell