Laura Ruth
Sterling,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
38
38
years of professional experience
Work History
Manager
Walgreens
Sterling, IL
09.2018 - Current
- Oversaw daily operations, maintaining efficiency and quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
Manager
Walgreens
Rock Falls, IL
12.2005 - 09.2018
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Assistant Manager
Walgreens
Multiple
09.2001 - 12.2005
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Corporate Trainer
Walgreens
Deerfield, IL
05.1999 - 09.2001
- Training store managers on new scheduling system.
- Trained new managers and staff on store procedures, policies, and customer service, promoting outstanding customer service.
Assistant Manager
Walgreens
Multiple
06.1994 - 05.1997
- Supervised daily operations including scheduling shifts, assigning duties, stocking, opening and closing store.
Cashier
Walgreens
Sterling, IL
09.1986 - 06.1994
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Bachelor of Arts - Sociology
Northern Illinois University
Dekalb, IL05-1999
Bachelor of Arts -
Sauk Valley College
Dixon, IL05-1990
Sterling High School
Sterling, IL05-1988
Skills
- Staff training and development
- Shift scheduling
- Customer service
- Team leadership
- Performance evaluations
- Inventory management
- Employee Engagement
- Pharmacy Technician/CPR certified
Timeline
Manager
Walgreens
09.2018 - Current
Manager
Walgreens
12.2005 - 09.2018
Assistant Manager
Walgreens
09.2001 - 12.2005
Corporate Trainer
Walgreens
05.1999 - 09.2001
Assistant Manager
Walgreens
06.1994 - 05.1997
Cashier
Walgreens
09.1986 - 06.1994
Bachelor of Arts - Sociology
Northern Illinois University
Bachelor of Arts -
Sauk Valley College
Sterling High School
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Cyntia RamseyCyntia Ramsey
Senior Pharmacy Technician at WalgreensSenior Pharmacy Technician at Walgreens
Logan HillLogan Hill
Shipping and Receiving at Affordable FurnitureShipping and Receiving at Affordable Furniture