Laura Ryoo

• Completed 6 weeks of structured military training at Lackland Air Force Base; remained for a total of 12 weeks due to medical circumstances.
• Developed strong skills in teamwork, discipline, and adaptability under high-pressure conditions.
• Trained in military customs, drill and ceremony, physical fitness, and first aid fundamentals.
• Strengthened attention to detail, time management, and the ability to follow complex instructions.

• Handled patient billing and insurance inquiries with professionalism and empathy, ensuring clear communication and resolution of issues.
• Researched and corrected account discrepancies, improving billing accuracy and compliance.
• Processed high volumes of claims and maintained multiple accounts in a fast-paced environment, consistently meeting deadlines.
• Proficient in Microsoft Office, 10-key data entry, and adaptable to medical billing and EHR systems.
• Maintained professionalism under pressure while collaborating with patients, providers, and insurance representatives.

• Reviewed job work instructions and independently set up rewind machines with the correct blades, cores, and copy position to meet precise production requirements.
• Conducted detailed inspections of labels and rolls throughout the process to ensure consistency, accuracy, and compliance with quality standards.
• Verified core IDs and matched them with corresponding box IDs before placing finished rolls in the shipping area, reducing errors and ensuring accurate order fulfillment.
• Maintained organized workflow in the production and shipping areas, supporting efficiency and timely delivery of completed jobs.
• Communicated effectively with supervisors to report and resolve issues related to label quality, roll quantities, or ID discrepancies, preventing delays and maintaining production standards.

• Greeting customers and answering questions/concerns.
• Offering product suggestions which maintaining cleanliness of the store.
• Helping in other areas of the store as needed, building knowledge of store products and technology.
• Replenishing stock.
• Notifying managers of sales trends to ensure inventory orders reflect store needs.

• Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
• Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
• Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
• Monitored vital signs, documenting changes and reporting abnormalities to nursing staff promptly.
• Provided compassionate patient care, assisting with daily living activities and personal hygiene.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

45 credits completed; Have not graduated from Utah Valley University.

13 credits completed; Have not graduated from Western Governors University.

Received certification.