Laura Sadowsky
Arvada,CO
Overview
24
24
years of professional experience
Work History
Project Manager (Ethernet)
Comcast
Arvada, CO
09.2022 - 10.2024
- Service Delivery skill to ensure all new Comcast Producsts are installed
- Customer Support, Telecom, Security, SD-WAN, and SD Router Excel
- Working directly with internal team to drive success on all Managed Router installs
- Managing the IP allocations to ensure they are ordering and submitting the correct requests for the customer’s needs
- Able to give customers status of their milestones based on the progression of their project
- Systems – Century
Service Deliver Project Manager
Zayo
Denver, CO
05.2022 - 09.2022
- Skills and knowledge acquired in each of the following areas: Project Management, Change Management, Release Management, Configuration Management, Quality Assurance and Testing, Requirements Gathering, Systems Analysis and Design
- Ability to anticipate and build contingency plans
- Work directly with OSP (outside plant) to gather permits, provide timelines and construction obticles to Zayo Customers
- Excellent presentation skills and strong soft skills
- Relationship management, client facing, negotiation, team-building, and problem-solving; with experience in presentation to senior levels of the organization
- Determine and document the new projects kick off process with customers, while tracking adherence
- Responsible for SLA adherence
- Communicating to Final Engineers, Outside Plant, Inside Plant and Leadership Team.
Customer Care Mananager
Lumen
Broomfield, CO
11.2021 - 05.2022
- Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction
- Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry
- Order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities
- Process orders through the Lumen Systems, SWIFT, OMC, Flightdeck and Keystone
- Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs.
Service Deliver Project Manager
Zayo
Denver, CO
07.2000 - 11.2021
- Skills and knowledge acquired in each of the following areas: Project Management, Change Management, Release Management, Configuration Management, Quality Assurance and Testing, Requirements Gathering, Systems Analysis and Design
- Ability to anticipate and build contingency plans
- Excellent presentation skills and strong soft skills
- Relationship management, client facing, negotiation, team-building, and problem-solving; with experience in presentation to senior levels of the organization
- Determine and document the new projects kick off process with customers, while tracking adherence
- Responsible for SLA adherence
- Communicating to Final Engineers, Outside Plant, Inside Plant and Leadership Team
- Anticipate and build contingency plans.
Project Manager / Project Analyst IAE
Charter
Greenwood Village, CO
12.2017 - 06.2020
- Manage Jira tickets (track outside plant projects) to monitor the progression of product evaluations
- Test Plans, Document Standards, Approvals, Evaluations on Hold, Project Not Approved Closed, and Completed
- Work with Project Managers to drive to project scope and deliverables
- Developed and implemented Outside Plant workflow for Product Evaluations, Documents and Loaned Equipment
- Enforced Kanban principles as SCRUM master that reduced cycle time which increased the team's throughput in less then ten weeks
- Facilitated discussion, decision making, and conflict resolution across functional teams
- Ensured stories where 100 ordered, ready to be to be worked by the teams
- Mentored a cross functional team of 5 which delivered quality product
- Created Outside Plant dashboard to ensure the leadership team can track approved orders that have not completed
- Track all completed orders
- Process Charter Request for Change for Splitter Sizing for Design
- Process AE (Advance Engineering) Intake request for Outside Plant, monitor Impact of RF High Split Modems on Legacy CPE
- Lead and manage bi-weekly meetings for Outside Plant to go over metrics and update status on all projects
- Managing and tracking projects completion dates
- Communicating to Principle Engineers and Leadership Team
- Establishing project expectations and re-baselining timelines if needed
- Managing diverse teams
- Control all requests and prints for our Stratasys F123 Series Printer
- Ensure that all support material is cleared from the prints using the wash station.
- Lead the company implementation and adaptation of JIRA which reduced the time to create tickets by an average of 3 days.
Off Net Service Coordinator
Cogent
Denver, CO
11.2016 - 10.2017
- Managed large, strategic accounts within provisioning operations and service delivery
- Worked directly with project teams, stakeholders and customer to provide status update on the progression of all provision-able orders
- Monitored new installs from order entry to test and turn-up to mitigate any escalations that needed to be resolved on missed milestones and or critical dates
- Point to Point, NNI’s, Optical and Electrical installs
- Working with customers in the US, Canada and Mexico to project manage Ethernet Services.
AT&T Lead Provisioning Design Engineer
AT&T
Denver, CO
07.2012 - 11.2016
- Proficient in all aspects of telecommunications provisioning with direct experience in Ethernet, VPN/LAN services
- Worked in Ethernet Center of Excellence provisioning orders for data, voice, and converged services
- Responsibilities include project management, coordination from sales to install, track and managed all orders from beginning to the end of cycle to ensure accuracy and completion
- Liaison between in house AT&T divisions and outside vendors such as Verizon, Century Link, etc
- Maintained accurate logs for reporting and progressed orders within specified intervals.
Voice Operations Supervisor
Comcast
Denver, CO
08.2004 - 07.2012
- Manage and ensure successfully onboarding of Technical Support Staff
- Executed orientation sessions and activities, led newcomer events, directed online learning programs and ensured new hire paperwork completion
- Collaborate and work with internal and external IT operations groups to obtain assets
- Manager of Technical Support Staff of 26 agents assigned to me
- Responsible for verifying attendance, performance, and development
- Managed critical outages, including, documentation, investigation and notification of proper groups related to outage, translation and migration issues
- Network Operation Tech Internet and Comcast Digital Voice
- Team lead for CDV and High speed Internet repair
- Excelled in performance and selected by leadership to coach and mentor new hires with High Speed Internet/CDV/Video Training
- Responsible for modem and CPE diagnostics and fix hardware/software issue if necessary
- Proficient in E911 functions and provided E911 education to customers
- Investigated and drove to resolution, residential telephony provisioning, billing and feature issues for Comcast Digital Voice (CDV).
Education
Bachelor Degree -
University of Massachusetts Dartmouth
06.1997
Double Associates Degree -
Bristol Community College
Project Management PMI Course -
LeaderQuest
Skills
- Tenacity, creative problem solving, and “ownership” based approach
- Agile Development and Best Practices
- Agile Frameworks - SCRUM
- Kanban, XP
- JIRA & JIRA Portfolio
- Experience with refactoring legacy OSS applications
- Experience with working provisioning and CPE activation systems
- Combination of technical and project management skills continuously leveraged when assessing change for conflict, coordinating resources, and integrating learning
- Specialized knowledge of MS Project, Visio, MS-Office (Excel, Word, power point,)
- Lead meeting agreed upon scope, cost, schedule and quality measures
- Onboarding Supervisor to ensure all new hires succeeded in orientation schedule
- Provided metrics and RAD Ratings for salary increases for direct reports
- Apply PMI methodologies to daily projects
- Posses excellent organizational, analytical, and interpersonal skills, ability to adjust and respond in dynamic work environment
- Procedure Development
- Project manager supervision
- Project optimization
- Project implementation
- Project records
- Leading projects
- Project management
- Project site supervision
- Project presentation
- Multiple project coordination
- Developing project plans
- Project Tracking Database Technology
Educational Highlights
- 5+ years of project management experience
- Bachelor's Degree
- Experience using Microsoft suite of tools including MS Project
- Experience using PPM (Project and Portfolio Management) tool
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Project Manager (Ethernet)
Comcast
09.2022 - 10.2024
Service Deliver Project Manager
Zayo
05.2022 - 09.2022
Customer Care Mananager
Lumen
11.2021 - 05.2022
Project Manager / Project Analyst IAE
Charter
12.2017 - 06.2020
Off Net Service Coordinator
Cogent
11.2016 - 10.2017
AT&T Lead Provisioning Design Engineer
AT&T
07.2012 - 11.2016
Voice Operations Supervisor
Comcast
08.2004 - 07.2012
Service Deliver Project Manager
Zayo
07.2000 - 11.2021
Bachelor Degree -
University of Massachusetts Dartmouth
Double Associates Degree -
Bristol Community College
Project Management PMI Course -
LeaderQuest