Laura Sager
DeLand,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
Aloha Carpets & Floor Coverings
08.2016 - 06.2023
- Trained, coached and mentored staff to support smooth adoption of new Pay apps (Executed all commercial paper needed per contract program).
- (AIA documents, Notice to Owners, Lien Waivers, Submittals, and job specific Close out Documents)
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Material Control Manager
FourStar Communications
01.2010 - 01.2014
- Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
- Understood common material delivery methods using automated vehicles, conveyor belts and rail-guided distribution systems and determined best strategy for products.
- Purchased indirect manufacturing supplies, administrative support materials and packaging to comprehensively build multifaceted production lifecycles.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Material Control Coordinator
Agilent Technologies
01.2005 - 01.2010
- Managed receiving operations and proper storage of incoming materials.
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
- Adhered to all safety protocols and standards when operating equipment such as overhead cranes and forklifts.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Lowell High School
Lowell, MA01.1999
Skills
- Cross-Functional Team Management
- Labor Cost Controls
- Project Planning
- Employee Scheduling
- Market Growth
- Profit and Loss
- Budgeting and Cost Control Strategies
- Strategic Planning
- Vendor Partnerships
- Budgeting and Cost Control
- Communication Skills
- Performance Improvement
- Project Management
- Problem Resolution
- Time Management
- Operations Management
- Purchasing
- Leadership
- Negotiation
References
- Larry D. Smith, Aloha Carpets & Floor Coverings, (386) 323-7833, larry@alohacarpets.com
- Mitch Law, Mitchandson LLC, (386) 868-7668, mitchandsonllc.com
- Dave Davis, Commercial Construction, (386) 872-8305, ddavis@cci.com
Additional Information
AIA Documents
Lien Waivers
Submittals
Close out Documents
Pay Apps
Timeline
General Manager
Aloha Carpets & Floor Coverings
08.2016 - 06.2023
Material Control Manager
FourStar Communications
01.2010 - 01.2014
Material Control Coordinator
Agilent Technologies
01.2005 - 01.2010
High School Diploma -
Lowell High School
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