Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Software
Timeline
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Laura Salas

Seminole

Summary

Dynamic Account Coordinator with a proven track record at Superior Group of Companies, excelling in customer service and account management. Expert in troubleshooting and problem resolution, I enhanced customer satisfaction through effective communication and timely solutions, achieving high customer loyalty. Skilled in multitasking and organization, I consistently exceeded expectations in fast-paced environments.

Talented Account Coordinator focused on being outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work and great service.

Overview

29
29
years of professional experience

Work History

Account Coordinator

Superior Group of Companies
07.2022 - 04.2025
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Coordinated with cross-functional teams to ensure timely delivery of products and services to customers.
  • Served as a liaison between customers and internal teams, facilitating seamless communication throughout project lifecycles.
  • Achieved high levels of customer loyalty by consistently delivering excellent service and exceeding expectations.

Customer Service Representative

Superior Group of Companies
03.2005 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Retail Sales Associate

TJ Max
02.1996 - 02.1998
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Arts - General

Suffolk Community College
Selden, NY
01-1992

Skills

  • Customer service
  • Account management
  • Order management
  • Troubleshooting and problem resolution
  • Account oversight
  • Handling complaints
  • Multitasking and organization

Interests

I read Steven King novels I love watching my favorite NY sports teams I enjoy netflix and fishing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SAP

Basic Excel skills

Timeline

Account Coordinator

Superior Group of Companies
07.2022 - 04.2025

Customer Service Representative

Superior Group of Companies
03.2005 - 07.2022

Retail Sales Associate

TJ Max
02.1996 - 02.1998

Associate of Arts - General

Suffolk Community College

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Laura Salas