Laura Salazar
Trumbull,CT
Summary
Mechanical Engineering graduate with hands-on experience in electro-mechanical technical support. Skilled in troubleshooting, problem-solving, and customer communication. Seeking a mechanical engineering role to apply my technical expertise and contribute to innovative engineering solutions in a dynamic industry.
Overview
8
8
years of professional experience
Work History
Application Engineer
Sargent Manufacturing Company
04.2024 - Current
- Delivered exceptional technical support to customers via phone, email, chat, and remote assistance tools
- Diagnosed and resolved issues involving electro-mechanical hardware by collecting relevant customer information and performing in-depth analysis of reported symptoms
- Provided timely, accurate, and customer-focused feedback to ensure effective issue resolution
- Prioritized and managed multiple open cases simultaneously in a fast-paced environment
- Created wiring diagrams based on customer-supplied hardware schedules to support installation and troubleshooting
- Conducted hands-on equipment testing in the lab to identify root causes of technical issues
- Demonstrated initiative and independent problem-solving to drive tasks through to completion
- Applied analytical thinking to troubleshoot complex technical challenges
- Proficient with Microsoft Office tools, including Outlook, Excel, Word, PowerPoint, and Visio
- Possesses a strong understanding of access control systems, Wi-Fi/networking concepts, and lock hardware within the security industry
- Produce Tech Tip videos demonstrating key features of electromechanical hardware and software applications.
Kennel Technician
TownHouse for Dogs and Cats
05.2023 - 03.2024
- Engaged with pet owners, offering updates on their pets' well-being during visits.
- Supported inventory management by tracking supplies and reporting shortages as needed.
- Track identification/records
- Ensured cleanliness and safety of kennel facilities through regular sanitation protocols.
- Provided attentive care to dogs and cats, monitoring behavior and health for any changes.
Patient Service Representative
St. Vincent’s Medical Center
09.2021 - 11.2022
- Dealt with patients, visitors, vendors, etc.
- Acquired in-depth knowledge of educating and explaining procedures to a patient or a visitor
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Utilized electronic health record systems to maintain accurate patient information and support clinical staff.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Customer Service Representative
Gala Foods
05.2017 - 10.2021
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained comprehensive knowledge of products and services to enhance customer interactions and recommendations.
- Trained new staff on customer service protocols, fostering a collaborative team environment focused on excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Mechanical Engineering
University of Bridgeport
Bridgeport, CT05.2024
Skills
- Technical troubleshooting
- Client support
- Strong verbal/written communication skills
- Computer-aided design
- SolidWorks modeling
- Expertise in Microsoft Office applications
- Fluent in English and Spanish
- Effective time management
- Strong team player
Timeline
Application Engineer
Sargent Manufacturing Company
04.2024 - Current
Kennel Technician
TownHouse for Dogs and Cats
05.2023 - 03.2024
Patient Service Representative
St. Vincent’s Medical Center
09.2021 - 11.2022
Customer Service Representative
Gala Foods
05.2017 - 10.2021
Bachelor of Science - Mechanical Engineering
University of Bridgeport
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