LAURA SALAZAR

• Supervise and lead a team of cashiers and front-end associates, ensuring excellent customer service and compliance with store policies.

• Manage daily cash operations including drawer balancing, safe counts, and deposits while maintaining strict adherence to loss-prevention standards.

• Oversee store opening and closing procedures, ensuring readiness, security, and operational efficiency.

• Train, mentor, and evaluate employees to strengthen performance, teamwork, and productivity, reducing turnover and improving customer satisfaction.

• Handle escalated customer concerns with professionalism, resolving issues effectively to maintain loyalty and positive store reputation.

• Create and manage staff schedules, ensuring adequate coverage during peak business hours and special events.

• Drive front-end performance by monitoring sales goals in queuing, credit card sign-ups, and customer service metrics.

• Recognized for strong leadership, problem-solving skills, and ability to motivate staff in a high-volume retail environment.

• Supervised and coached a team of front-end cashiers and baggers, ensuring excellent customer service, accuracy, and compliance with company policies.

• Managed daily operations including scheduling, shift coverage, cash handling, and register balancing.
• Trained new employees on POS systems, customer service standards, and store procedures, improving efficiency and reducing errors.

• Provided leadership in resolving escalated customer concerns with professionalism and tact.
• Oversaw store openings and closings, ensuring all safety, security, and cleanliness standards were met.
• Recognized by management for strong organizational skills, ability to train and motivate staff, and consistently delivering outstanding service.
• Started as a cashier, promoted to trainer, promoted to cashier, promoted to customer service, promoted to lead cashier, promoted to trainer, then advanced to Customer Service Manager due to performance and leadership. Also helped out as literacy coach to teach our partners basic english skills.