Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Saldana

Pueblo,CO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Property Manager

Paramount Group
02.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Residential Aide/Case Manager

Crossroads
08.2020 - 02.2022
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
  • Participated in regular performance evaluations to identify areas for improvement and professional growth; proactively implemented feedback received from supervisors to enhance service delivery quality consistently.
  • Collaborated with interdisciplinary team members to develop individualized care plans that addressed each resident''s unique needs and preferences.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Pawnbroker

First Cash Pawn
08.2018 - 08.2020
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Organized store shelves to display most attractive inventory.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Processed new inventory to ready for stocking on sales floor.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

GED -

Fresno Adult School
Fresno, CA

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Lease Renewals
  • Tenant relations
  • Eviction Procedures
  • Maintenance Scheduling
  • Occupancy Management
  • Property Showing
  • Complaints Investigation

Timeline

Property Manager

Paramount Group
02.2022 - Current

Residential Aide/Case Manager

Crossroads
08.2020 - 02.2022

Pawnbroker

First Cash Pawn
08.2018 - 08.2020

GED -

Fresno Adult School

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Laura Saldana