Laura Salinas
Kennewick,WA
Summary
Dedicated Patient Scheduler with fifteen years of experience in medical office. Adept at educating patients and assisting with administrative tasks. Successful at maintaining up to date medical records and multitasking.
Overview
13
13
years of professional experience
Work History
Patient Scheduler
Kadlec NW Orthopedics And Sports Medicine
11.2022 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
Receptionist
Vista Pain Center
03.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check out desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Operated multi-line telephone system to answer and direct high volume of calls.
Patient Care Coordinator
Trios Medical Group
03.2021 - 03.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Coordinated with facilities to set up surgeries for GI department
- Instruct patient with pre op directions.
Receptionist
Northwest Injury Clinic
01.2020 - 03.2021
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Prepare all required treatment records and reports.
Patient Referral Coordinator
Benton Franklin Orthopedics & Associates
12.2016 - 01.2020
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prepared all reacquired treatment records and reports.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
Medical Assistant
Worker Care
08.2010 - 12.2016
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Processed patient payments and scanned identification and insurance cards.
- Handled all office supply ordering including ink cartridges, toner and paper
- Straightened up the waiting room so that it remained neat and organized.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled vocational counselors appointments and attorney depositions
Education
Medical Assistant Certification - Medical Assisting
Charter College
Pasco, WA07.2010
High School Diploma -
Pasco High School
Pasco, WA06.2006
Skills
- Business operations understanding
- Office equipment operation
- Multi - line telephone skills
- Meticulous and organized
- Flexible
- Organization and efficiency
- Following up With Patients
- Educating Patients
Timeline
Patient Scheduler
Kadlec NW Orthopedics And Sports Medicine
11.2022 - Current
Receptionist
Vista Pain Center
03.2022 - 10.2022
Patient Care Coordinator
Trios Medical Group
03.2021 - 03.2022
Receptionist
Northwest Injury Clinic
01.2020 - 03.2021
Patient Referral Coordinator
Benton Franklin Orthopedics & Associates
12.2016 - 01.2020
Medical Assistant
Worker Care
08.2010 - 12.2016
Medical Assistant Certification - Medical Assisting
Charter College
High School Diploma -
Pasco High School
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