Laura Sanchez

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• Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
• Reduced aging accounts receivable balance with timely appeal submissions for denied claims.
• Collaborated with billing department staff to ensure accurate coding and charge entry, minimizing future claim denials.
• Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Maintained current knowledge of CPT/HCPCS and ICD-10 CM/PCS coding principles, government regulation, protocols and third-party billing requirements.
• Used POS system to process commercial payments.
• Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
• Contributed to improved patient satisfaction by promptly addressing inquiries related to their payments or account balances.

• Accurately assigned E/M codes based on documentation in medical records according to coding guidelines.
• Interacted with physicians and other healthcare staff to ask questions regarding patient services.
• Handled account payments and provided information regarding outstanding balances.
• Assisted in training employees on charge entry procedures, promoting best practices for efficient workflow.
• Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Followed exact procedures for handling transfers and other releases of medical billing records to Attorneys, ext.

• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-9 and HCPCS codes.
• Developed strong working relationships with physicians, nurses, and office staff.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance,demographic, and health history to keep information current.
• Assisted in training new employees on. Promoting best practices for efficient workflow.