Laura Sanchez
Coconut Creek
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Service Coordinator
IPS
08.2023 - Current
- Serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service .
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Liaised with engineering teams to address complex technical issues faced by customers in the field, facilitating prompt resolutions.
- Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.
- Maintained detailed records of billable hours, contributing to accurate invoicing and improved revenue tracking.
Customs Entry Writer
William Sonoma
07.2016 - 08.2023
- Identified and resolved issues with potential to delay cargo release or final delivery.
- Continuously sought opportunities for professional development, attending industry conferences and training sessions to stay current on best practices in customs entry writing.
- Enhanced client satisfaction by providing accurate and timely tariff classifications for various imported products.
- Collaborated closely with regulatory agencies such as FDA and EPA when required for specific imports, ensuring full compliance with all relevant protocols.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Science - Paralegal
City College - Fort Lauderdale
Fort Lauderdale, FL06.2018
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
IPS
08.2023 - Current
Customs Entry Writer
William Sonoma
07.2016 - 08.2023
Associate of Science - Paralegal
City College - Fort Lauderdale
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