Laura Sanchez
Hospitality Professional
San Diego,CA
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Area Customer Service Coordinator
Ricoh
09.2022 - Current
- Delivered exceptional customer service during field visits, adhering to corporate guidelines
- Communicated effectively with vendors, management, and team members
- Managed telephone and in-person requests
- Utilized portable electronic scanners for parcel tracking and progress recording
- Selected printing formats and layouts; prepared text and images for final production
- Provided hospitality through event room setup and teardown.
Instructional Aide
Del Mar Unified School District
11.2020 - 08.2022
- Delivered individualized and small-group instruction
- Assessed student needs and academic/social situations to address challenges and set goals
- Adhered to IEP guidelines and made recommendations for adjustments
- Monitored student behavior inside and outside the classroom
- Supported teachers on a case-by-case basis.
Direct Support Professional
OPARC
06.2018 - 11.2020
- Built strong relationships with patients to ensure high-quality care
- Monitored and reported on clients’ progress based on observations and interactions
- Oversaw medication administration, personal hygiene, and daily living activities.
Cashier
Walt Disney Parks and Resorts
10.2017 - 06.2018
- Processed payments, provided receipts, and ensured accurate billing
- Maintained clean and organized work areas to enhance productivity
- Assisted customers in finding products, answered inquiries, and offered advice.
Front Desk Agent
Glorietta Bay Inn
04.2016 - 06.2017
- Warmly greeted guests, issued room keys, and provided information on policies and amenities
- Managed charges, updated accounts, and issued bills to departing guests
- Handled incoming calls and coordinated with hotel staff to address guest requests and resolve issues
- Accurately booked room reservations and managed check-ins/outs.
Education
Bachelor of Science - Hospitality
San Diego State University
San Diego 09.2014 - 08.2017
Skills
- Account Management
- Complaint Handling
- Documentation abilities
- Clerical Support
- Call flow maximization
- Customer-focused
- Administrative Support
- Report Preparation
- Record keeping
Timeline
Area Customer Service Coordinator
Ricoh
09.2022 - Current
Instructional Aide
Del Mar Unified School District
11.2020 - 08.2022
Direct Support Professional
OPARC
06.2018 - 11.2020
Cashier
Walt Disney Parks and Resorts
10.2017 - 06.2018
Front Desk Agent
Glorietta Bay Inn
04.2016 - 06.2017
Bachelor of Science - Hospitality
San Diego State University
09.2014 - 08.2017
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