Summary
Work History
Education
Skills
Timeline
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Laura Sanchez

Chicago,IL

Summary

Adept at critical thinking and customer service excellence, I significantly enhanced guest satisfaction and efficiency at Roti Mediterranean Grill by leading a team with integrity and patience. Fluent in two languages, my background spans from meticulous prep work to dynamic front-of-house roles, demonstrating a robust work ethic and exceptional time management skills.

Work History

PrepTeam Member

The Bergoff

Host

Blue Agave
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Catering Supervisor

Roti Mediterranean Grill
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Cashier/server

Tacos Los Socios
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Roberto Clemente Academy
Chicago, IL

Skills

  • Critical thinking
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Customer service excellence
  • ID verification
  • Honest and dependable
  • Bilingual

Timeline

PrepTeam Member

The Bergoff

Host

Blue Agave

Catering Supervisor

Roti Mediterranean Grill

Cashier/server

Tacos Los Socios

Roberto Clemente Academy

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Laura Sanchez