Laura Sanchez
Atlanta,GA
Summary
Motivated and detail-oriented professional seeking an Operations Support Supervisor role within a collaborative, growth-oriented environment. Brings extensive experience in risk-based internal control testing, securities operations, compliance, and process improvement, with a strong ability to identify risks, evaluate control effectiveness, and recommend practical solutions. Recognized for building strong working relationships across all levels of management, supporting operational excellence, and driving continuous improvement initiatives. Committed to leveraging leadership, analytical, and problem-solving skills to support team success while continuing to grow through challenging projects and professional development.
Overview
7
7
years of professional experience
Work History
ISP Business Process Auditor 2
Primerica
01.2021 - Current
- Identified and resolve issues efficiently for example, testing individuals to ensure departmental compliance with established procedures and standards.
- Thrive in fast paced environments with minimal supervision while maintaining high levels of productivity and accuracy.
- Proficient in Microsoft Office Soft, including Word, PowerPoint, and Excel.
- Experienced in securities operations, utilizing license systems such as FINRA, ReGed, BIG, WNSQL, CRM, DRAS, and Mainframe.
- Collaborated with multiple teams to complete quarterly internal control testing, preparing documentation and reports for the securities department.
- Contributed to the development and improvement of the audit process by updating written supervisory procedures, including analyzing results and documenting discrepancies.
- Coordinated with various levels of leadership and staff to support the internal audit program.
Platinum Specialist
Primerica
04.2019 - 01.2021
- Delivered honorable customer service to Primerica term life policyholders and agents, ensuring a positive client experience.
- Assisted Agents with there personal details such as commission, recently submitted or rejected applications, underwriting, bonuses and recruitment statuses.
- Identified customer concerns and issues, asked appropriate questions, and provided concise, courteous responses while thoroughly documenting all research and outcomes.
- Recognized and escalated high-priority situations to the appropriate departments to ensure timely resolution.
- Assisted clients with inquiries related to billing, policy coverage, underwriting, contract changes, and claims processing.
- Facilitated the accurate submission of required documents to reduce or eliminate processing delays.
- Gained experience across multiple functional areas, including New Business, Policy Owner Services, Claims, and National Benefit Life.
Education
Gwinnett Technical College
Skills
- User Research
- Visual Design
- Leadership
- Teamwork
- Detail Oriented
- User Testing Tools
- Effective Communication
- Critical Thinking
- Public Relations
ADDITIONAL INFORMATION
Languages: English, Spanish
Timeline
ISP Business Process Auditor 2
Primerica
01.2021 - Current
Platinum Specialist
Primerica
04.2019 - 01.2021
Gwinnett Technical College