Laura Sanders
Theodore,AL
Summary
Dynamic leader with a proven track record at Walmart Inc., excelling in coaching and mentoring, and performance improvement. Enhanced team efficiency and customer satisfaction through strategic skill development and rigorous performance monitoring. Expert in schedule management and workplace safety, achieving significant advancements in employee performance and operational excellence.
Overview
10
10
years of professional experience
Work History
Automotive Care Center Team Lead
Walmart Inc.
10.2014 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
No Degree - Para Professional
Kaplan College - Columbus
Columbus, OHSkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Regulatory Compliance
- Equipment Maintenance
- Talent Acquisition
- Resource Allocation
- Invoice Verification
- Team Supervision
Timeline
Automotive Care Center Team Lead
Walmart Inc.
10.2014 - Current
No Degree - Para Professional
Kaplan College - Columbus