Laura Sandford
Christiansburg,VA
Summary
Dynamic professional with extensive experience in emergency response and crisis intervention at the Women’s Resource Center. Proven ability to resolve complex issues through effective communication and teamwork. Skilled in basic life support and safety awareness, consistently ensuring the well-being of clients while maintaining confidentiality and shelter security.
Overview
14
14
years of professional experience
Work History
Building Maintenance Technician
Town of Christiansburg Aquatic Center
Christiansburg, Virginia
01.2021 - 07.2024
- Conducted clear communication by radio, mobile phone, and in-person interactions.
- Successfully partnered with colleagues to achieve goals.
- Identified and resolved unsafe conditions effectively.
- Successfully performed time-sensitive troubleshooting on building repairs and cosmetics.
- Performed routine company vehicle safety checks.
- Heavy lifting is executed using proper body mechanics.
- Adult and Pediatric First Aid/CPR/AED 2023.
- Resolved customer inquiries.
- Conducted safety checks on fire extinguishers and smoke detectors in all building areas.
- Skills: Strong problem-solving abilities, ability to work independently, and effective communication skills.
- Maintained records of all service requests and completed tasks promptly.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Building Maintenance Worker Volunteered
Montgomery County Emergency Assistance
Christiansburg, Virginia
01.2020 - 01.2022
- Executed building maintenance, general repairs, and improvements to enhance operational efficiency.
- Developed creative store displays using existing materials, resulting in increased sales performance.
- Assisted customers in resolving inquiries and improving satisfaction levels.
Domestic Violence Intervention: Hotline Worker
Women’s Resource Center
Radford, Virginia
01.2011 - 11.2013
- Emergency response via hotline at the shelter.
- Successfully completed Women's Resource Center Crisis Intervention.
- Respond to crisis calls, provide safety planning, information and resources, attentive listening, confidential support, shelter requests and information, referral calls, and counseling calls.
- Residents were offered support while maintaining shelter policies and procedures.
- Handle text messages for staff and residents.
- Protect the confidentiality of residents, shelter location, and all agency clientele.
- Maintain the safety and security of the shelter.
- Documentation: keeping up to date through communicating with staff, reading shifts, and reading shift log notes.
Education
Certified Emergency Medical Technician - Medical
New River Community College
Dublin, VA03-2025
Certified in Basic Life Support - American Heart Association ECard Code 255416567663
Code 1 Training Solutions Blacksburg VA
Blacksburg, VA01-2025
EMT - Emergency Medical Technician
New River Community College
Dublin, VA12-2024
S100 Introduction To Incident Command IS200 Basic Incident Command - FEMA
FEMA
12-2024
IS200 Basic Incident Command System For Initial Response - FEMA Certifications
FEMA
12-2024
IS700 Introduction to the National Incident Management System - FEMA Certifications
FEMA
12-2024
IS800 National Response Framework - FEMA Certifications
FEMA
12-2024
AWR160 Certification - WMD/Terrorism Awareness For Emergency Responders
AWR160 Certification
01-2024
Firearms Safety Course Completion - DCJS Certified Firearms Instructor
Firearms Safety Course
01-2022
Certificate of Training in The Impact of Domestic Violence in Later Life: A Community Response - A Community Response Training
Women’s Resource Center/EJTF
New River Valley, VA01-2021
Certification in Stop The Bleed - Medical Trauma
American College of Surgeons Committee On Trauma
Christiansburg, VA01-2020
Certification in Crisis Intervention Level III - Crisis Intervention
Woman’s Resource Center
Radford,VA01-2010
National Certification in Phlebotomy - Phlebotomy
The Institute For Health Education
Fairfield, NJ01-2004
Certification in Surgical Technology - Newton Memorial Hospital/Saint Clare’s Dover Hospi
Sussex County Community College
Newton, NJ01-2004
Degree in Medical Transcription- 4.0 Gpa - Medical Transcription
The School of Medical Transcription
Norcross, GA01-2000
Skills
- Crisis intervention and emergency response
- Basic life support and first aid
- Incident command and patient care
- Effective communication and collaboration
- Safety leadership and awareness
- Problem resolution and decision-making
- Analytical thinking and organization
- Computer proficiency
- Creative problem-solving
References
References available upon request.
Timeline
Building Maintenance Technician
Town of Christiansburg Aquatic Center
01.2021 - 07.2024
Building Maintenance Worker Volunteered
Montgomery County Emergency Assistance
01.2020 - 01.2022
Domestic Violence Intervention: Hotline Worker
Women’s Resource Center
01.2011 - 11.2013
Certified Emergency Medical Technician - Medical
New River Community College
Certified in Basic Life Support - American Heart Association ECard Code 255416567663
Code 1 Training Solutions Blacksburg VA
EMT - Emergency Medical Technician
New River Community College
S100 Introduction To Incident Command IS200 Basic Incident Command - FEMA
FEMA
IS200 Basic Incident Command System For Initial Response - FEMA Certifications
FEMA
IS700 Introduction to the National Incident Management System - FEMA Certifications
FEMA
IS800 National Response Framework - FEMA Certifications
FEMA
AWR160 Certification - WMD/Terrorism Awareness For Emergency Responders
AWR160 Certification
Firearms Safety Course Completion - DCJS Certified Firearms Instructor
Firearms Safety Course
Certificate of Training in The Impact of Domestic Violence in Later Life: A Community Response - A Community Response Training
Women’s Resource Center/EJTF
Certification in Stop The Bleed - Medical Trauma
American College of Surgeons Committee On Trauma
Certification in Crisis Intervention Level III - Crisis Intervention
Woman’s Resource Center
National Certification in Phlebotomy - Phlebotomy
The Institute For Health Education
Certification in Surgical Technology - Newton Memorial Hospital/Saint Clare’s Dover Hospi
Sussex County Community College
Degree in Medical Transcription- 4.0 Gpa - Medical Transcription
The School of Medical Transcription
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